Looks to me that the OP went through all the appropriate channels, even going so far as contacting Ubisoft at customer service's recommendation. Seems the OP did it right.

What baffles me is the way certain people think it necessary to reflexively attack him for his post. What a poor welcoming committee. And some wonder why there aren't so many new users on these forums...

or so little old users.

I raised this because it's not the first time I see you being randomly rude.
You may find many reasons for doing this, but come on : you are both videogames consummers, goglodytes, he is in a pinch, he's new and a perfect stranger to you , you are on a nice (albeit decrepit) forum and yet you feel the need to insult him ?
If your life is making you that miserable, let me stop you and tell you something : videogames and internet are not the road to happiness.
/2¢



[move on people, nothing to see here, the polniceness is on the case]

And I see no reason to stop my way of talking (or writing).

I'm all for friendliness, but only when people talk with their logic first. This topic at hand (first post) simply didn't use logic at all. Full stop.

If that's all you want to say, then we have no further things to discuss.
Like GOG has forum code to begin with. Being racist = free. Harassing people = free. etc etc.

This forum has no rules at all.

There you go again. The OP used logic fine, you seem to be the one lacking it.
He bought game, it didn't work.
He asked support for help for a key.
He checked the forums for help.
He contacted the developer for help.
As the refund window was about to expire, he asked for preferably a working game, and if not, then a refund while he still could.
He received just a refund as they fixed the game and then only on the base game, not the DLC.

They could have told him the problem was fixed and left it be. They didn't.
They could have refunded both the game and DLC. They didn't.
They could have found a way to give him the game back even after the refund due to their problem. They didn't.

The OP reads fine, he reacted fine and logically. He did everything one can expect from any consumer. The result left a lot to be desired.

You are the one who seems to illogically claim that all this is okay due to "automation" or what not. You are the one seemingly claiming he was unreasonable with his request.
You are the one making no sense and being rather impolite about it.

Heck, for once in a blue moon, we have a complaint thread where the OP was diligent and reasonable and he still gets harassed with negativity...

No, this forum has rules. It's just that GOG doesn't give a shit in enforcing them.

You went pretty apeshit on the OP, but I'd rather guess that this post was some kind of "last straw" for you and something entirely else, possibly in your personal life, irked you much more.

So I've no real beef with you.

I will, however, report ciomalau for his avatar every other day until GOG does their fucking job.

I don't think you understand, or you didn't read my post. Steam referred me to Ubisoft, then Ubisoft referred me back to Steam.

But the way Steam's support system works, you cannot open a ticket for certain things. If you say you have X issue with the game, and Steam says the publisher should be the one addressing that, then you can't open a ticket. Steam won't let you.

But really this was all about 1) Not delivering a product people bought, and 2) Not communicating at all.

So this wasn't just me, it was a lot of users -- and if Steam had replied to us, or just put a sticky on the board and said, "Sorry guys, it'll take a week to get your keys" then fine. At least we know someone is aware of the issue and is taking care of it.

The problem is that a week, then almost 2 weeks go by, and we heard nothing from Steam, so I'm thinking I'm gonna get stuck with a game I can't play.

Anyone who has used Steam knows that happens -- Steam will sell you multiplayer-only games that have had their servers taken down and are no longer supported, so they're literally selling you a game you cannot play, and they don't care.

Bottom line - This is a case where even minimal communication from Steam would have solved the issue and not frustrated all the people who bought the game. And @mechmouse is right -- with good customer service, you try to accommodate the customer, especially if a screw-up by your company is the reason the customer has a problem in the first place. It would cost them nothing to re-enable my game and give me a key, and it would have kept me as a happy customer.

But they didn't do that, and since then I haven't purchased a game from Steam, and I sent a certified letter to their corporate HQ. A little decency in customer service is not too much to ask.
Thank you for understanding what I was trying to say.

This was about customer service and the lack of any communication from Steam. (BTW I did not initially mention Steam because I wasn't sure if GOG's rules allowed it. Lots of sites do not allow users to mention competitors.)
Thank you RWarehall. And no worries about zeroxxx, I see the majority of this community seems to be friendly and I appreciate that.

FIGHT FIGHT! I love seeing bitches fight:)

There is always a contact support button. If you didn't find it is one thing but it is there. Understandable. I agree communication is not their best thing, and it could have helped. Then again, I'd say the issue of Ubisoft keys being out (again) is a more known issue than the thing you're mentioning after this that everyone who has used steam knows happens. This is unfamiliar to me, which game was this? Again, the problem/screwup is with Ubisoft in your example. Bad communication doesn't change that. Steam wouldn't have been able to give you a timeframe since only Ubisoft would've known that. If anything Ubisoft support shouldn't have shipped you back off to Steam again.

None of that dismisses that Steam could have been more communicative, and again that's a problem I recognize. I don't feel they're wrong in not giving you a free copy of the game (if that's what you meant), and I do feel there's not a lot they can do if they've already sent you back your money. The refund system 'basically' has this situation covered, except in this case it was extremely unfortunate timing for the situation to resolve itself right as the refund period ran out and you had already made use of it.

Maybe they could implement a coupon system for support alone so you could've repurchased it for the sale price as an exception, though there'd quickly be misconceptions about the feature probably and potential abuse.

Stick with gog. While not perfect by any means, at least you end up with DRM free games.

Personally own a number of games on Steam, but have chosen to not install their service any longer.

There is no perfect company. Find the one or two that treats you with the greatest respect while still offering a good selection of titles and some fine sales.

My vote has been for DRM free gaming for years now from various sources, but mainly gog.

* * * * * I do wonder how gog stacks up to Steam at this point. Meaning, how much larger is Steam then gog in terms of sales and customer base?

...pation!

SAY IT... SAY IT!

Hey! what happened to the fight?