It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionQuestion about refund policy(3 posts)solved(3 posts)solved
(3 posts)solved
Pages:
1
This is my favourite topic
Posted November 09, 2017
If I meet the minimum requirements for a game and and the performance is still unacceptably bad, with low FPS and/or stuttering, am I entitled to a refund? It looks like my modest laptop can run Witcher 2 but it sure doesn't meet the recommended requrements. I also found the first game surprisngly janky. I know it's dirt-cheap but it's good to know what the policy is. I'll leave my specs in case anyone has tried it on a similar machine.

Intel Core i3 4000M 2.4Ghz
Nvidia Geforce 940M
8GB RAM

Oh, also, what's the minimum download size for the game? I'm also on really bad internet, it would be convenient to just download the bare game without extra content to begin with.
Post edited November 09, 2017 by TentacleMayor
This question / problem has been solved by JMichimage
Posted November 09, 2017
avatar
TentacleMayor: If I meet the minimum requirements for a game and and the performance is still unacceptably bad, with low FPS and/or stuttering, am I entitled to a refund?
You should be able to. And the game should be just the game without extras, though you may want to select classic installers (through the more menu in your library) to shave another 120MB off. If downloading the installers through either galaxy or gogdownloader, you should be getting the classic installers either way.

P.S. I'm not sure the M class of GPUs is supported though. You may want to contact support before buying just to be sure.
Posted November 09, 2017
avatar
TentacleMayor: If I meet the minimum requirements for a game and and the performance is still unacceptably bad, with low FPS and/or stuttering, am I entitled to a refund? It looks like my modest laptop can run Witcher 2 but it sure doesn't meet the recommended requrements. I also found the first game surprisngly janky. I know it's dirt-cheap but it's good to know what the policy is. I'll leave my specs in case anyone has tried it on a similar machine.
Contact GOG Support if you really want to refund.
avatar
TentacleMayor: Oh, also, what's the minimum download size for the game? I'm also on really bad internet, it would be convenient to just download the bare game without extra content to begin with.
https://www.gog.com/account
The library page will show a rough filesize.
You can check it before you download them.
Pages:
1
This is my favourite topic
Community
General discussionQuestion about refund policy(3 posts)solved(3 posts)solved
(3 posts)solved