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I love gog and the DRM free goodness.

But I am sick and tired of trying to figure out if I actually own a game on this platform. When gog removes a game and re-adds it, when you choose to get a Kickstarter key for here, when you get an automatic upgrade due to a enhanced edition release. For some reason, gog cannot / refuses / technical incompetence, cannot show you in the store that you actually own the game.

This is one of the main reasons I don't want to get games on here anymore. This has to be fixed, every other store has solved this problem since day one, why does gog struggle so much. I want to support this site, but just get the basics right first!!!!

Frustrated as hell.
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JiminyJickers: For some reason, gog cannot / refuses / technical incompetence, cannot show you in the store that you actually own the game.

This is one of the main reasons I don't want to get games on here anymore.
I'm not sure what you mean.

That's how it used to be in the past, but now GOG is showing "In library" for all games that you own, and you can even choose "Hide all owned products".

That has made the store 200% better, for me at least.

They could copy that "played on another platform" tag that Steam has though.


Are you talking about something different, or are these features not working for you?
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JiminyJickers: I love gog and the DRM free goodness.

But I am sick and tired of trying to figure out if I actually own a game on this platform. When gog removes a game and re-adds it, when you choose to get a Kickstarter key for here, when you get an automatic upgrade due to a enhanced edition release. For some reason, gog cannot / refuses / technical incompetence, cannot show you in the store that you actually own the game.

This is one of the main reasons I don't want to get games on here anymore. This has to be fixed, every other store has solved this problem since day one, why does gog struggle so much. I want to support this site, but just get the basics right first!!!!

Frustrated as hell.
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I own quite a few games that I don't own. From the first releases of Fallout 1&2 (been re-released with less bonuses) to the occasional bundle ("complete editions vs "base edition + add-on"), the GOG library has indeed some trouble grasping what games I've already bought or not.

But it's an old issue, as old as the forum needing to be fixed or replaced (or removed). GOG doesn't deal in old issues. We just have to do with it and shrug it off.
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PixelBoy: Are you talking about something different, or are these features not working for you?
He's talking about GOG's inconsistencies in displaying owned games.

Examples (see images):
- I own both Witcher 3 DLCs, yet I supposedly do not own the Expansion Pass which is the same two DLCs
- I own both Witcher 3 DLCs, which cannot be bought unless you own Witcher 3, yet I supposedly do not own Witcher 3
- I own Witcher 3 GOTY, yet I supposedly do not own Witcher 3
- I own PoE White March Expansion Pass, yet I supposedly do not own the two DLCs that form it
- I have Pathologic Classic HD in my library, yet I supposedly do not own it
- I have SpellForce 3 Reforced in my library, yet I supposedly do not own it
- I have Fallout 1+2+Tactics in my library, yet I supposedly do not own them
- etc. etc. etc.
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Post edited June 12, 2022 by mrkgnao
I wouldn't have posted my frustration if it was fixed. For example, the latest one that I noticed. Spellforce 3 got a reforged edition that was given to everyone who owned the orginal, shows as owned in Galaxy but not on the website.
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This is indeed an annoying problem. Just refund if you happen to rebuy something. Add more to support's mountain of work. Just be patient as it might take quite a while.
I can only agree, it's extremely annoying and makes the very useful option to hide owned games almost completely ineffective. It's also detrimental to GOG's business, because in order to avoid unmarked games as much as possible I now refuse to buy individual games, even in the case of good discounts, if there is an "all-inclusive bundle" option, since that's the only way to make sure that all components of a game are then marked as owned (even if this isn't always the case).

For example, POSTAL: Brain Damaged exists in two versions: the standard edition, with just the base game, and the Connoisseur Edition, which includes the soundtrack and artbook DLCs. If I buy the standard edition to save money and in the future wanted to buy the extra DLCs separately, even though I would in fact own all the components of the Connoisseur Edition, the latter would forever show up as missing from my library according to the store.

Maybe it won't bother those who are only interested in the basic versions of a game, but as the trend of creating multiple versions of a game with various DLC included is becoming increasingly popular, this will eventually make the store unusable again, and I can already see it being clogged with 50 different versions of a game, like Pillars of Eternity or Tides of Numenera.

If I could ask for just one store fix, I would definitely choose this above all else. Unfortunately, the way the store was originally set up, I'm afraid it would take even more drastic changes than they have made so far to solve the problem.
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mrkgnao: - I have Fallout 1+2+Tactics in my library, yet I supposedly do not own them
At least these are different versions. Those of us who own the old Interplay versions have more "goodies" and a different splash screen in-game, I believe. There's an excuse there, like how Steam has two versions of Deus Ex 3 for example.

There's really no excuse with your other examples.
An example that is going to impact a lot of accounts is the Shadowrun Trilogy that GOG was giving away on June 25, 2021 according to my purchase history.

If you browse all games and search for Shadowrun, you'll see everything marked as IN LIBRARY with the exception of Shadowrun Hong Kong - Extended Edition Deluxe.

[url=https://www.gog.com/en/games?query=Shadowrun&order=desc:score]https://www.gog.com/en/games?query=Shadowrun&order=desc:score[/url]

If you own Shadowrun Hong Kong - Extended Edition AND Shadowrun Hong Kong - Extended Edition Deluxe Upgrade, you effectively have Shadowrun Hong Kong - Extended Edition Deluxe.


In comparison, I bought the Deluxe Edition version of Gibbous - A Cthulhu Adventure. If I search the store for Gibbous, it shows everything as IN Library - the basic version of the game, the artbook, the soundtrack, and the deluxe edition.


Because the Shadowrun issue also extends to the store page and not just searching, I think the issue here is that if you purchase the deluxe version of a game, then it thinks you own the game and all its separate components. However if you own the basic version and upgrades separately, the website doesn't think you own the deluxe version even when the items are exactly the same.

There are instances where it is more advantageous to not purchase the deluxe version even if you want everything in the deluxe version. The Quest regularly goes on sale as well as its expansion, but the deluxe version that doesn't have any additional content is never on sale.
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JiminyJickers: For some reason, gog cannot / refuses / technical incompetence, cannot show you in the store that you actually own the game.
It's especially telling that this issue affects their own games as well. No one can convince me it's rocket science to fix this, especially after how many years GOG has been in operation.

Thankfully, I haven't made any accidental purchases yet, but I did miss out on possibly giving away gift codes:
• Shadowrun Trilogy - since I already owned every item in the bundle, trying to claim this did nothing but waste a potential gift code. I asked support if they have no interest in fixing the store, if they'd at least remove the BS "Shadowrun Trilogy FREE" entry from my orders history. They didn't.
• The Witcher Goodies Collection - this generated a gift code from me to myself, with no indication this would happen. Support said this is normal. There was also no indication the gift code had an expiry date, so it just went to waste.
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JiminyJickers: This is one of the main reasons I don't want to get games on here anymore.
That's a bridge too far for me. But I'm sure once your collection reaches a certain size, it may be difficult to keep a very watchful eye on what you buy.
GOG had an opportunity to nip this issue in the bud when they merely had one offender back in 2013. Alas, they didn't and the issue persists to this very day, getting worse and worse with every deluxe edition they release.