Absolutely never happy with their so-called "support". If it's for a refund, it gets handled automatically within 24 hours if you opt not to actually get any money back and let them keep it via wallet funds. However, if it's for almost anything else, expect to be SOL and JWF (shit outta luck, jolly well fucked). I've had numerous tickets that have never even been answered even after a year or more. I'll give you a recent example. Bought Trails of Cold Steel 4 and did not receive the proper bonus DLC for already owning Cold Steel 3. It took them more than 14 days to respond and fix their mistakes. Another example, almost a year ago Metro Exodus offline installers were corrupt. The solution after 32 days and a support ticket....USE GALAXY.

I'm beginning to think their is no word for support in Polish, or they are simply living up to the American stereotype associated with them. Regardless, expect less-than stellar results...that is, if you even get a response. Truthfully, you get better support from the other users, PCGAMIMGWIKI, or Steam forums.

Bottom line....you are basically on your own with GOG. They say they have support that works around the clock, but that's not even true. They don't work weekends, they don't work holidays, they certainly aren't working overtime hours either. I pretty much assume that the staff of GOG...all 12 of them.....are cramped into a tight space and do not really have the ability to offer support. i mean...the same folks who moderate the forums and post their bs here, are the same ones working tickets. Not a glam job at all.