Hi,

I'm usually not one to whine, I like GOG a lot, I like CDPR and their games, I currently own over 40 games on GOG, I try to use GOG over competing platforms because I like the DRM free approach etc. Basically I'm a GOG and CDPR fan.

However - the cloud sync limit of 200MB per game is for me simply too small and not acceptable. Some games are going to have very small saves files (small indie games etc) and some games are going to have very big saves files (big RPGs etc), that's just the way it is. The more complex a game gets, with more permutations and branching paths, the bigger the save files get.

Now, if the limit was 200MB per game ON AVERAGE for all the games that you owned maybe it would be ok. I own 40 games so that would give me 8Gb of total storage, not great but maybe manageable. However the limit is PER GAME, which in my experience isn't enough for the RPGs that I own. It's not even enough for CDPRs own Witcher 3 if you have more than one play-through or like to save a lot.

The problem is aggravated by the fact that there doesn't seem to be any way to increase the size limit of 200MB per game. So here are my suggestions:

1) Immediately increase the cloud save size limit from 200MB per game to 1GB per game. 200MB really isn't a lot in our day and age.

2) Consider making the total account limit dependent on the number of games you own. So if for instance like me you have over 40 games, that makes me a pretty good customer right? Maybe I deserve a bonus or something? Maybe make my total cloud save limit 40*1GB? Or at least 50% of that? I'm sure there is some formulae you can work out that if I own 40 games I can actually have 5GB of saves on a single game if I really want to.

If you think the above isn't manageable d-t cost or bandwidth or whatever consider that there are competing platforms out there which have managed to solve this issue together with developers and are currently supplying a superior customer user experience.

Long story short; 200MB per game isn't acceptable, half the point of GOG galaxy are the cloud saves, other actors are doing it better, you're probably losing customers over this, you're smart guys so find a solution and fix it.

Thank you.

Since you're actually making use of that, might I suggest it'll be you whom subsidizes it?

https://www.gog.com/forum/general/wishlist_turn_galaxy_into_a_subscription

Now, I don't know the per annum such a subscription would require to offset, or even increase the storage burden, but I imagine it to be something worth paying for.

And most of those 'competing platforms' are usually massively subsidised by something else other than just selling games, eg, Epic's "Fortnite money", Steam's First Mover Advantage, Microsoft's Cloud Services, etc.

A far better and more sustainable option would be to have Galaxy simply interface with your own cloud storage (eg, Google Drive, OneDrive, DropBox), exactly as ScummVM and GameSave Manager seamlessly do. You get 15GB by default, and if you want to bump that up to 500GB, 1TB 6TB, etc, you can. Those with NAS's could even set that up. And GOG can actually afford that in the long run.

Edit: At the end of the day, as unpopular as the imposition of Galaxy cloud storage space was, GOG did it for a reason - they can't afford it. They certainly didn't wake up one morning and do it out of boredom / malice. They obviously sat down, did the maths, and realised a small number of customers are responsible for the highest costs. You yourself own 42 games, but that's on a 12 year old account = just 3.5x game sales per year. Say £10 per game of which GOG get a 30% cut = GOG are barely making £10.50 per year from you. Now look up the cost of 1-2TB annual cloud storage upgrade from Google, Microsoft, etc, and it gets wiped out from that alone leaving GOG zero money leftover for actually running the store. As much as people don't want to hear - that's why they cut it in the first place.

There shouldn't be a hard per game limit to the cloud save storage.

It should be a limit which you can use for one game or several games, and probably it could (or should) increase depending on the amount of games you have on GOG. Albeit I am not fully sure if that is necessary either because regardless of how many games I have in e.g. GOG, I still play only one or few games "at the same time". Even though I have 2000+ games on GOG, I don't expect GOG to provide me enough space to keep cloud saves for all of them at the same time.

The better question is, should the cloud storage be the place where people keep their saves for years to come, also for games they have already finished and/or are not going to play ever, anymore? Or should GOG start automatically removing cloud saves from people's accounts if the game hasn't been run or installed for 1-2 years?

By the way, how much storage space do modern games require anyway, e.g. per save? I haven't really checked that either. Which games are the worst culprits, e.g. requiring 150GB for only one save game, and multiply that if you want to have several saves?

Some of us think that GOG have been doing cost cutting for some time.
Or maybe they've been doing some kind of flawed rationalizing.

In either case, you would lucky to see them reverse anything, unless things improve their end, as they've obviously felt the need to do this, and would know the impact on customers etc.

You shouldn't put it down to GOG being naive and not understanding.

There are a number of things that have occurred at GOG in the last two or three years, that seem like cost cutting, perhaps because GOG aren't doing so great financially or because the mother company wants reductions, for whatever reason ... perhaps to make it look good, when they eventually try to sell it or attract more investors.

I agree that something should be done here.
And I would also be happy if they would just add the possibility to add external cloud services (like dropbox etc.).

But as it is now, I cant see me continue buying large games on GOG. As especially on large games it hurts when save is lost. And they seem to be the ones which will create most issues, at least for me only cyberpunk and kingdom come are at the limit.
That would also mean I won't to buy the next CD Project game on GOG, which would be a shame to be honest.

I do understand that they are not doing financially great, but if the games are inferior it wont help against competition either.

Um... you can always save games to your own computer, instead of wanting GOG to keep saved games for you. You would have more space to store your saved games then.

I mean sure I could. But then I need to figure out where the saves are all the time and handle the synching myself. I mean I could also copy them on a floppy disk...
I could also use another 3rd party tool. Or I could just buy games where the feature is available and working as expected.

I dont get the argumentation. They offer something, that is good thing, but has some flaws compared to other stores. So it is "less good" for the customer in the end. The idea with letting people chose their own cloud could solve it with "only" the development costs.

I guess you don't care enough of the DRM-free installers then? To me that is the reason to buy from GOG, something that the competitors don't offer, so their versions of the game are flawed. Offline installers matter to me much much more than whether the game has e.g. achievements or cloud saves or online multiplayer. After all, back when I joined GOG, there was no Galaxy offering those extra perks.

If I didn't care about offline installers, then I don't really see why I would buy any game on GOG.