Hey, I am going to reply here as well, as some of you might have not seen my colleague's reply
here.
We do understand your frustration about delays in our Support replies, and we sincerely apologize for it. We are currently overwhelmed with the high amount of ticket volumes and because of that, we had to create a list of priorities (e.g. refunds have a higher priority over username changes etc) - that's indeed true. However, said priorities have nothing to do with the user using our GOG GALAXY app or not.
Support team answers every single request, but if you think that your own submission was overlooked, please write to me directly and I will investigate what happened. I know that this solution is not the best, but we're truly doing what we can to provide the best support possible, but currently facing a big backlog it's harder than usual.
I would like to also let you know that we are reading your feedback about not replying to your posts on the forums very often and we are working on it. Hopefully you'll see visible improvements in that regard soon.
