I think the main problem is that many of us, grumpy old users, expected Galaxy to be extension of GOG and its values
And that regardless of Galaxy, the offline installers (and their users) are given first class treatment. It wouldn't even be a stretch to say we expect them to get more love and better support over time. For example, more choice between patches and full downloads would be welcomed by some users, given the huge size of recent games. In the past, you could get old versions by asking support (or so I hear). And I expected that one day GOG would give us a Good News thread announcing support for directly downloading old versions (and/or upgrade & downgrade patch installers).
Instead the direction's been that everything is focused on Galaxy. You want to download old versions? Get Galaxy. You don't want outdated or broken versions? Use Galaxy. Want to try a new beta? Use Galaxy. There are users that feel, for all the money they put into supporting GOG, they get second class treatment as GOG funnels it all into Galaxy. And now they are selling and supporting EPIC games with DRM
. Is that what my money goes towards when I buy games on GOG.com? What's the next stage? Galaxy & EPIC users get first class support and offline installers are pushed further towards the bottom of the barrel? More DRM-exclusive features for Galaxy users?
I've said it before, I don't have a problem with the concept of a universal client application that supports all stores. I just don't care enough to put my money towards supporting it, especially when other things that I do care about continue to be neglected and unimplemented. I also don't feel particularly good about GOG either losing or making money selling games with DRM; the former hurts those who are supporting GOG solely for DRM-free games, while the latter feels unethical given what GOG supposedly stands for. I agree with everyone who's voiced the concern that selling games with DRM on Galaxy is potentially discouraging publishers from releasing DRM-free games for GOG.com users as long as people around the world have the strong association that GOG Galaxy = GOG.com. That is the association GOG has built by aggressively pushing users towards Galaxy while funneling their money into its development.
If you can break that association and make sure that when I support GOG.com by purchasing games here, I know that the money goes towards the GOG.com features and games and support, and not into Galaxy, then I'm still here. I don't feel particularly welcome here right now.