I don't know if GOG does it like this as well, but just in case. On Steam, if you refund within ~24hours of purchase a refund isn't actually a refund, but a cancellation of your purchase.

The important distinction there is that, instead of having the money be credited back to your account, the original payment (which despite being on your statement likely won't have actually have been sent to Steam by the bank/CC company yet) falls off your account instead and it will essentially look like the payment never happened. In this case waiting for a credit to happen is pointless because the money hasn't 'left' your account. So my suggestion would be to see if the payment to GOG is actually still there on your CC statement.

I once paid my rent by bank transfer many years ago, and the building manager never received it. I had to show her that the transfer went through, that the money left my account, and it happens that her bank made a mistake and never put it into her account.

It doesn't serve GOG in any way to just deny you that refund. Part of the reason this site has become so massive and so loved is because of the integrity of the company, CD Projekt, who is one of the few companies in the industry that actually cares about the customer and the reputation they maintain with them.

If GOG support says the refund is all good, then it's all good. They're not just lying to you. If something happened and you haven't seen that refund, then it's on your bank's end or you're missing something.

Hope you solve the situation as soon as possible, this whole thing can be really frustrating.

However, people have been "tell the gaming community not to preorder games" at all and it made zero impact...

Rant warning: It's funny, the way the internet gave every one a voice, it lost all the impact...

That might be one thing. The real "lesson" though, would be: "Do not proceed to make a purchase, before you read about controversies and bother to cast an eye, "behind the scenes" (of development)"!

Bloodmoon Edition = 90 bucks! I am very certain i can buy something really good, in its place and far more deserving of such a sum.

I firmly disagree with the idea of telling people to not preorder games. Preordering is a major help to studios and while it is a bit of a gamble, it's up to the individual to do their research and decide for themselves whether a game is something they'd be willing to buy, even if it doesn't turn out as good as they had hoped.

Tbf/tbh, preordering is mainly helpful to smaller/indie devs and publishers.....for others it's usually best to wait until a bit after launch to see how people receive/review it and if there's any problems(bugs, etc)., and if it seems good(bugs and gameplay wise) one can/should buy it at full price then...giving the dev/pub the same money as when preordering.

Yes, with companies like CDPR and a few others it's usually safe to preorder, but with so many games coming out needing multiple patches at launch or being less than stellar gameplaywise it's usually better to wait.

(Unless a company is small/indie and needs the money, and/or one trusts them, of course)

Yeah, that's true but I also don't think there's anything wrong with preordering from larger publishers. For example, I LOVE Bethesda's games and I typically preorder them, despite the bugs and all the hate they receive. I don't know, I guess I take issue with people shaming other people for deciding to preorder games. Gamers love to do that nowadays, they love to shame people who actually still enjoy games by EA, Activision-Blizzard, Ubisoft, Bethesda and so forth. It's quite disgusting, if I'm being honest.

This part could be problematic if he doesn't have the E-Mail with the link to ticket anymore as you can't see your created tickets in the support section. For whatever reason being able to see your tickets listed there was removed months/years ago and has since then never brought back.

I dislike such as well.....people should do with their money what they want(with some obvious exceptions, of course).

I just feel it's often best with many bigger publishers and such to wait and buy full price a bit after launch, when the bugs start getting worked out and more informative reviews start getting posted online....but of course what people do with their entertainment money is their business, as always.

Normally I wouldn´t interfere here, but I worked a few years in an accounting department and I know how bankers think (at least in Germany). When they get a transaction that they can´t assign to a specific reference (for whatever reason), they do not confer with the transferring bank in order to clear the problem. Instead they store the money on a subsidiary account and just wait. They do that because after a certain time has passed, they can keep the money. I had this case once or twice per year, and each time it was a chore to get the money back.
So my guess is: The users bank got the money, couldn´t assign it and stored it away. My first action as accountant would be, to contact my bank and ask, if they got a transaction from Gog with all the known specifics.
Just my two cents.

That's not the way I see but will keep my opinion to myself this time.

But there is something I do not get at all, why pre ordering games? Is not like "they" are running out of copies on launch day.
Physical goods is another matter, like, say, a new GPU or even a car. Software is virtualy infinite.

With smaller companies such as some indie devs the money helps pay the bills and keep the lights on, so in such cases it can sometimes be a good idea if one wants to support a trusted smaller dev.....with bigger devs who have deeper pockets, such money from preorders isn't needed so much.