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General discussionNo game after redeeming code.(12 posts)(12 posts)
(12 posts)
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Posted March 28, 2015
Hello,
I bought Pillars of Eternity (GOG code). I redeemed it at GOG.com successfully but the game is not in 'my collection'. Just after redeeming on the game page I could saw 'BUY ITEM – OWNED'. Now it just say BUY ITEM.

I'll appreciate any response.
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Posted March 28, 2015
Contact support
Posted March 28, 2015
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kosteckip: Hello,
I bought Pillars of Eternity (GOG code). I redeemed it at GOG.com successfully but the game is not in 'my collection'. Just after redeeming on the game page I could saw 'BUY ITEM – OWNED'. Now it just say BUY ITEM.

I'll appreciate any response.
Try refreshing your account https://www.gog.com/account/refresh and if it doesn't help, you should write to Support http://www.gog.com/support/contact
Posted March 28, 2015
Try an account refresh that often helps:
https://secure.gog.com/account/refresh/
Posted March 28, 2015
avatar
kosteckip: Hello,
I bought Pillars of Eternity (GOG code). I redeemed it at GOG.com successfully but the game is not in 'my collection'. Just after redeeming on the game page I could saw 'BUY ITEM – OWNED'. Now it just say BUY ITEM.

I'll appreciate any response.
First, please check your email for any receipts that should be there after you have successfully paid for the game.

Second, try an account refresh by clicking this link: https://www.gog.com/account/refresh

If you still don't see your game after an account refresh, then please write us a support ticket by going to this link http://www.gog.com/support/contact/my_orders_and_payments and selecting "successful payment not processed (game not added to account)".

Hope that helps :)
Post edited March 28, 2015 by JudasIscariot
Posted March 28, 2015
1) Refreshing account doesn't help.
2) I didn't receive any email confirmation after redeeming code.
3) I wrote to Support yesterday evening and I believe they don't work on weekends.
Posted March 28, 2015
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kosteckip: 2) I didn't receive any email confirmation after redeeming code.
You write redeeming the code. So you did not buy the game yourself and were only redeeming a gift code or a code from kickstarter?
Because there is no email any more for redeeming codes, so it would be quite normal to not receive one.

(extra big hint to gog for activating the emails again for redeeming codes)
Post edited March 28, 2015 by moonshineshadow
Posted March 28, 2015
I bought a code in 3rd party shop and I redeemed it on GOG.
Posted March 28, 2015
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kosteckip: I bought a code in 3rd party shop and I redeemed it on GOG.
Like from shady seller on Allegro who sells Russian codes?
Posted March 28, 2015
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kosteckip: I bought a code in 3rd party shop and I redeemed it on GOG.
That's always a great idea to buy keys from allegro... ;>
E: ninjad
Post edited March 28, 2015 by InkPanther
Posted March 28, 2015
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kosteckip: 2) I didn't receive any email confirmation after redeeming code.
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moonshineshadow: You write redeeming the code. So you did not buy the game yourself and were only redeeming a gift code or a code from kickstarter?
Because there is no email any more for redeeming codes, so it would be quite normal to not receive one.

(extra big hint to gog for activating the emails again for redeeming codes)
I *did* get a confirmation e-mail after redeeming my PoE Kickstarter code two days ago (see attached). It's possible that gifts aren't sending out e-mails, but if so, PoE codes aren't acting as plain gifts.
Attachments:
poe_confirmation.png (21 Kb)
Post edited March 28, 2015 by Pidgeot
Posted March 28, 2015
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moonshineshadow: You write redeeming the code. So you did not buy the game yourself and were only redeeming a gift code or a code from kickstarter?
Because there is no email any more for redeeming codes, so it would be quite normal to not receive one.

(extra big hint to gog for activating the emails again for redeeming codes)
avatar
Pidgeot: I *did* get a confirmation e-mail after redeeming my PoE Kickstarter code two days ago (see attached). It's possible that gifts aren't sending out e-mails, but if so, PoE codes aren't acting as plain gifts.
Interesting. Thanks for the info :-)
So it is only the "real" gift codes that sent no email any more.
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General discussionNo game after redeeming code.(12 posts)(12 posts)
(12 posts)