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General discussionMysterious chat notification won't go away(12 posts)solved(12 posts)solved
(12 posts)solved
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Posted November 01, 2016
Dear GOG forum users,

Last week this notification (see attached image) about a new chat message popped up. Strangely enough there was no new chat message. Since then this notification won't go away. I even clicked through all the chat protocols of every user I interacted with so far. Nothing.

Before I start bugging support about this I want to ask you guys if someone ever experienced this issue and probably knows a solution.
Attachments:
notification.png (77 Kb)
This question / problem has been solved by DeMignonimage
Posted November 01, 2016
Usually goes away after going in and out gogcom or games.
Posted November 01, 2016
It's a known bug. There's some people who've had it for a year or longer without it going away.
Posted November 01, 2016
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Bavarian: .. Before I start bugging support about this I want to ask you guys ...
Clearing your browser's cache and cookies is worth a try. It sometimes fixes such notification issues.
Posted November 01, 2016
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Bavarian: Dear GOG forum users,

Last week this notification (see attached image) about a new chat message popped up. Strangely enough there was no new chat message. Since then this notification won't go away. I even clicked through all the chat protocols of every user I interacted with so far. Nothing.

Before I start bugging support about this I want to ask you guys if someone ever experienced this issue and probably knows a solution.
Might have been a scammer or whatever that contacted you.
When the account gets deleted the message is gone but still unread.
Weird stuff.
Posted November 01, 2016
Alternatively, it may be a ghost. It IS Halloween, after all.
Have you considered hiring your local paranormal investigator, or at least investing in an Ouija board?
Posted November 01, 2016
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zeogold: Alternatively, it may be a ghost. It IS Halloween, after all.
Have you considered hiring your local paranormal investigator, or at least investing in an Ouija board?
Even ghosts are going digital nowadays... What's next a priest performing the exorcism with a laptop: "The power of Anti-virus compels you!" ?
Posted November 01, 2016
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zeogold: It's a known bug. There's some people who've had it for a year or longer without it going away.
Nice. So I better get used to it because I might be stuck with it for a looong time...
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DeMignon: Clearing your browser's cache and cookies is worth a try. It sometimes fixes such notification issues.
Didn't help, but thanks for the hint.

I also see it in Galaxy, on my phone, and on another computer.
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omega64: Might have been a scammer or whatever that contacted you.
When the account gets deleted the message is gone but still unread.
Weird stuff.
That actually makes perfect sense.
Post edited November 01, 2016 by Bavarian
Posted November 01, 2016
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Bavarian: Nice. So I better get used to it because I might be stuck with it for a looong time...
Maybe contact GOG support and see if they can do anything about it, but honestly, considering how long some others have had to deal with it...they're likely to just give you a canned "We are aware of this problem and are actively working to fix it as soon as possible." response.
Post edited November 01, 2016 by zeogold
Posted November 15, 2016
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Bavarian: ...about a new chat message popped up. Strangely enough there was no new chat message. ...
Just a heads-up, lo and behold, the issue is supposed to be fixed by GOG now ;-)
See here:
Our team did a fix for persistent/phantom chat notification, please check if it goes away:
- Go to chat page with the wrong notification only (read all unread that you see and go to chat again basically)
- Wait for 2 minutes
- Refresh the page
Post edited November 15, 2016 by DeMignon
Posted November 15, 2016
I was about to say that it happens when dead forumers try to contact us, but :
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omega64: Might have been a scammer or whatever that contacted you.
When the account gets deleted the message is gone but still unread.
Weird stuff.
Hadn't realised how close I was to the truth. :-|
Posted November 16, 2016
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DeMignon: Just a heads-up, lo and behold, the issue is supposed to be fixed by GOG now ;-)
That did it, thanks.

Marked as solution.
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Community
General discussionMysterious chat notification won't go away(12 posts)solved(12 posts)solved
(12 posts)solved