ovkerod: I recently purchased Homeworld Remastered Collection on GOG. I downloaded GOG Galaxy in order to install the game. When I opened GOG Galaxy, the game was not listed in my owned games. When I searched the game in the store, it said I already owned it, and I clicked the link to view it in my library. The game appears, but when I click "Install" in the dropdown menu, nothing happens. Has this happened to anyone else? I would very much like to play the game. Thanks!

isbelldl: I've been having issues with new purchases taking excessively long to appear in GOG Galaxy. I feel like this issue only appeared recently. I've been using GOG Galaxy since the initial release. I noticed it with probably the last 3 or 4 games I purchased. They all eventually appeared, but only after a few hours & restarting the client out of frustration. I'm not sure if the restart helped or was just coincidence.

I actually came to the forum to see if the issue was actively being discussed before I contact support. To date, any game purchase has appeared before end of day. I just don't understand why the GOG Galaxy client isn't updating in a similar manner to the website library. At worst, restarting the client after a game appears in the online library should sync it, but that hasn't been my experience lately. I know the client isn't necessary, but overall I like the additional features (auto updates, & cloud save backups primarily). I'd prefer to keep using it.

If your experience is like mine, it should show up eventually. That's not helpful in the meantime though. My most recent purchase (today) took 4 hours of waiting & a client restart to appear.

isbelldl: I'm not sure if the restart helped or was just coincidence.

P-E-S: This has been going on for me for a while now. Any time I purchase a new game I have to restart Galaxy before it populates my "owned" list.P-E-S: Actually, that's the only thing that matters. There is no actual wait time requirement whatsoever.

isbelldl: They all eventually appeared, but only after a few hours & restarting the client out of frustration.

If your experience is like mine, it should show up eventually.
My most recent purchase (today) took 4 hours of waiting & a client restart to appear.

Dominaimperia: I don't know why this topic has been flagged as "SOLVED". To this day it still does it.
Even after multiple Integrated Syncs and resets.

Dominaimperia: I don't know why this topic has been flagged as "SOLVED". To this day it still does it.
Even after multiple Integrated Syncs and resets. I honestly don't understand why it takes so long.
A lot of the time in the past in the GoG Galaxy app's early days I had to manual type the game name in the app's search bar under the "Add games & Friends" > "Add game manually" within the cog icon. Now THAT doesn't even do anything.

I know this is a minor inconvenience GoG but could you perhaps please get someone to look at why this is still happening?

Giandomenico81: Same problem here. I purchased a game around 30 hours ago and it's not in my library. I refreshed the client, logged in/out multiple times, checked workarounds on the web. I have contacted the support, they asked me to do multiple things (erasing the cache, reinstalling the client and more) and nothing happened.
Since yesterday I have lost hours only to do that. Not to mention that I have paid for a product that I don't have. If someone has a solution, please let me know.

Giandomenico81: Not to mention that I have paid for a product that I don't have. If someone has a solution, please let me know.