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[UPDATE: 15.05.2015]
We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.

[ORIGINAL]

Hi all,

Many of you probably already know this - from the various hints we dropped here and there - but for quite some time now we have been hard at work on the brand new My Account section.

Since this is a very vital part of your experience at GOG.com (basically the one place that's 100% yours), and its release day is approaching pretty fast, I wanted to give you some heads-up and a brief overview of the changes that we have in store for you. Read on! :)

New things dedicated to your games:
-- Shared user wishlist. Yes, this highly requested feature will finally make its debut along with the new My Account. With just a few clicks, you will be able to decide whether your wishlist is private (viewable only by you), shared with friends (viewable only by you and people from your friends list, which is the default setting) or shared with everyone (because why not? ;)). You will get a handy link to your wishlist that you can share wherever and with whomever you like (a GOG.com Account is not required to view a wishlist shared with everyone). :)
-- Advanced filtering. We decided that, since your collections are getting bigger and bigger with each passing day, this is the perfect time to introduce some robust filtering options to both the Library AND Wishlist. Now, finding all your RPGs with Polish localization and co-op will be… well... finally possible. ;) It’s worth noting that the filtering options are based on your collection (so if you have no games with a Polish localization, you will not see the Polish option in the language filter).
-- User tags for the Library. With the new My Account, you will be able to create your own tags (up to 50), assign them to your games and movies and later use them to even better navigate and filter your collection. You will be able to assign multiple tags to each item in your collection and doing so will be possible from both your shelf/list directly or from the game/movie details.
-- Orders history. As part of the transition into the new My Account, we are retiring the "gifts" section, but in its place we are giving you a list of ALL your past orders and ALL your gifts, including the ones that have been given to you (finally). The orders history can be tailored and adjusted to your liking with a few clicks (for example, you can change it to list gifts only).
-- Changelogs. You will be able to view game changelogs directly on the new My Account page within the game details overlay. Of course, not every game will have it, but we will be keeping the changelogs up to date for the most popular, latest titles the same way we are doing right now on the forums.
-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC.

New things dedicated to communication:
-- Friends list. Already introduced in GOG Galaxy, the friends system is making its way to the GOG.com website as part of the new My Account section.
-- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!).

Smaller but notable improvements:
-- Proper game versioning. With the new My Account, we will start to display the actual game version in the downloads on the game details overlay, so you will be able to easily identify if the version you have on your computer is the latest one, or it needs updating.
-- Improved navigation. Now it will be easier to jump straight into the store page, support, and forums relevant to each item in your collection.
-- Locale settings. Change your preferred currency and website / newsletter language directly on My Account to have them stored within your profile.
-- Pagination. We brought back the much requested, tried-and-true pagination view to the new My Account. This change is dictated mostly by your convenience but also by performance / stability for accounts with bigger collections (and with better performance, we are improving your convenience at the same time:)). The default size of each page is 100 items, but we believe that with the myriad of new filtering options it won't be a problem.
-- Text titles. The new My Account will display game/movie titles in text form, both on the list and shelf views. No more deciphering the logos on small boxes! :)
-- Mobile device support. Yes, viewing My Account on your mobile device will no longer be a chore.
-- COMING SOON: Proper graphics and links for all titles. We are conducting a little clean up in this area. Pretty sooan all games should have proper graphics and links in place.
-- COMING SOON: 5 new shelf skins. We are starting with only 1 skin (the classic wood), but soon after release we will add a bunch of new styles. It's purely a visual thing, so we didn't want to focus on that before release. Since many of you requested new styles, we will be introducing them pretty soon.
-- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).

Of course the full list of changes and improvements is much longer, but highlights should give you a nice overview of what is coming. Hope you like it already, and that you will love it when we release it in just a few days. :)

Lastly, I wanted to point out the two important things that all of you should keep in mind:
-- The change is mandatory. We love freedom of choice, and we love giving it to you whenever it's possible, but unfortunately in this case it's not possible. Maintaining two, completely separate products dedicated to the same things would negatively impact both of them on all fronts. Performance, scalability, our ability to improve and expand them, but most importantly your convenience - as some of the new features were not possible to implement on the old My Account - would all be impacted.
-- Manual sorting is no more. We have decided to skip this functionality because it was beyond our reach to deliver the quality we wanted to. We decided it would be better if we were focused on the numerous other options requested by you.

Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)

Take care,
Chamb & The Website Team
Post edited May 15, 2015 by Chamb
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Hi all,

Thanks for all the feeback and keep it coming! We are carefully reading every post in this topic and making some notes (but please understand we cannot respond to each of you ;)).

As for the chat replacing PMs - which seems to be to most hot topic - here are few more details:
-- By default you will be able chat with everyone on GOG.com - they don't have to be your friends.
-- You will be able to change you default privacy settings to "friends only" or block it completely.
-- You will be able to start conversation the same way you did with PMs - by finding specific user on GOG.com. Previously it was limited only to the forums, but with the new My Account we will be extending that to product reviews, community wishlist, GOGmixes (basically to every place user avatar and name appears on GOG.com).
-- You can chat with multiple people at the same time, but each conversation is 1:1. There are no rooms and/or group conversations.
-- The new chat interface look a lot like the PMs, so it will feel pretty familiar.
Post edited May 09, 2015 by Chamb
I wonder if gog is ever going to give the option to fuse gamecards together for the same games like Tie Fighter or Penumbra, Blitzkrieg, Battle Isle, etc. I really don't see the point in seeing several gamecards for one game.
Post edited May 15, 2015 by Matruchus
We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.
Post edited May 15, 2015 by Chamb
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Chamb: We've started importing the old Private Messages into the Chat. :) It's a process so you will see them gradually being added to your conversations.
You also managed to delete the chat messages that were posted after you implemented the new system (so messages/chats from May). It would be nice to get them back.

Edit: The chat is not deleted but heavilly misplaced being put at the beginning of the long chat list (didn't even think to look there).
Post edited May 15, 2015 by Matruchus
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Chamb: We've started importing the old Private Messages into the Chat. :) It's a process so you will see them gradually being added to your conversations.
That was sooner than expected, cheers. :-)

Fingers crossed there won't be any casualties.



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Matruchus: You also managed to delete the chat messages that were posted after you implemented the new system. It would be nice to get them back.
And that was something I was afraid of, and tried to hold off communicating with anyone before the PM history was restored.


@Chamb

Will these be restored? Soon™?
Post edited May 15, 2015 by HypersomniacLive
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Chamb: We've started importing the old Private Messages into the Chat. :) It's a process so you will see them gradually being added to your conversations.
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Matruchus: You also managed to delete the chat messages that were posted after you implemented the new system (so messages/chats from May). It would be nice to get them back.
In my chat they're not deleted, but misplaced, as they appear in the timeline before the old PMs. It's like the imported PMS appear with today's date.
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Matruchus: You also managed to delete the chat messages that were posted after you implemented the new system (so messages/chats from May). It would be nice to get them back.
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rodrolliv: In my chat they're not deleted, but misplaced, as they appear in the timeline before the old PMs. It's like the imported PMS appear with today's date.
Yeah, you are right. I checked it out and they are totally at the beginning of the chat list so they aren't deleted but heavily misplaced.
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rodrolliv: In my chat they're not deleted, but misplaced, as they appear in the timeline before the old PMs. It's like the imported PMS appear with today's date.
You're absolutely right, I missed it due to having a lengthy PM history with many.



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Chamb: We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.
Will this be fixed? It totally breaks the conversation flow.
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HypersomniacLive: Will this be fixed? It totally breaks the conversation flow.
Looking into it. We did not see that problem while testing.
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Chamb: Looking into it. We did not see that problem while testing.
Cheers for the prompt reply, and for looking into it, much appreciated.
With the old PM system they were sorted in reverse chronological order, so your most recently received messages were on the top and worked like email or other asynchronous messaging systems. If someone sent you a message in the last day or so and you needed to go view it again you could just go to messages and click on it or if you forgot who the person's name was due to $infinitepeopleitis, you know it was one in the last few days and could click through the last few entries until you discover the correct message/person.

It appears now that the messages are sorted in some other order and that people who are currently online pop to the top of the list whether you communicate with them regularly or at all. If you want to find the specific message you received say... yesterday from someone but you forget who it was, it appears you have to look at each person one at a time that you've ever spoken to in the last 1/2/3/5/N years until you randomly find the message.

This is probably due to it being new and still under development, but I wanted to make a suggestion to provide sorting options other than people being online showing up on top such as "sort by date" with reverse-date option too, and to have filters to be able to see "friends only" or "everyone I've ever chatted with before whether they are marked a friend or not".

It turns out that someone sent me a message a few days ago that I want to find and I forget who it is. If it was you (whoever you are reading this) and you don't hear back from me, well... you know why now hehehe.

I have to admit, I'd have preferred it if the previous message system and the new chat system had been left as separate things. Messages were like a form of asynchronous email of sorts, and chat is more of a synchronous communication with optional history caching. Mixing them together is a bit confusing like waking up some day and your email is now blended together with your Skype or something.

I doubt it will change back so I wont wish for that. I'll adapt to it, but I hope that filtering/sorting options are provided in a future update to be able to navigate to find stuff more easily. Also, before one suggests using "search" feature, you have to know what to search for before you can search for something - and that's a different concept from sorting and filtering. All 3 have their place.

No worries though, I'm sure things will continue to evolve for the better over time with a little patience. :)
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Chamb: We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.
Thanks!

Any idea if the option to delete/close chats will be implemented? Because I have some empty chats, they are a bit irritating :D
Also another way to sort the chats would be awesome, since at the moment they are jumping around all the time because of the online/offline status.
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Chamb: We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.
Neat! I actually saw one added right in front of me a few minutes ago, when I happened to be looking at the Chat page.

Usability suggestions though (sorted in order of importance):
1) Please don't grey out the older messages. It makes them harder to read, especially against the grey background. While greying out the older stuff is a nice effect, I'd much rather be able to read old messages without eye strain. I need to go back and check things from time to time while playing Mafia (or rereading old compliments!).

2) Please expand the width of the scroll bar in the message part of the chat window. Leave the pixel hunting for old adventure and escape-the-room games. If the scroll bar for the "People you've chatted with" side is similarly small, please expand that too (I don't have enough people in my list to have a scroll bar, yet).

3) Please add scroll buttons at the top/bottom of the scroll bar, so I don't have to grab the scroll bar itself to scroll. My laptop's built in mouse pad gets really finicky when I try to have it continue to scroll by moving my finger to the edge and leaving it there.


Edit:
4) I saw someone talking about how the number of chat lines displayed when you are typing a message is stuck at two lines. I'd also like to see more than just two lines. 6-8 works a lot better, if you want to restrict the maximum number of lines that can be displayed at one time.
Post edited May 15, 2015 by Bookwyrm627
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HypersomniacLive: Will this be fixed? It totally breaks the conversation flow.
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Chamb: Looking into it. We did not see that problem while testing.
Sorry to say that, but that seems to be the case for every change made so far. Pushing change after change with unexpected result made the user experience GOG a new low in the history of user experience.
Messages should be ordered in proper way as of now.

As for the options to delete conversations and block specific users (some of you asked about it again :)) - they are both on our roadmap (no firm ETA at this point).
Is there any option to delete old chat messages?. Thanks in advance.