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[UPDATE: 15.05.2015]
We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.

[ORIGINAL]

Hi all,

Many of you probably already know this - from the various hints we dropped here and there - but for quite some time now we have been hard at work on the brand new My Account section.

Since this is a very vital part of your experience at GOG.com (basically the one place that's 100% yours), and its release day is approaching pretty fast, I wanted to give you some heads-up and a brief overview of the changes that we have in store for you. Read on! :)

New things dedicated to your games:
-- Shared user wishlist. Yes, this highly requested feature will finally make its debut along with the new My Account. With just a few clicks, you will be able to decide whether your wishlist is private (viewable only by you), shared with friends (viewable only by you and people from your friends list, which is the default setting) or shared with everyone (because why not? ;)). You will get a handy link to your wishlist that you can share wherever and with whomever you like (a GOG.com Account is not required to view a wishlist shared with everyone). :)
-- Advanced filtering. We decided that, since your collections are getting bigger and bigger with each passing day, this is the perfect time to introduce some robust filtering options to both the Library AND Wishlist. Now, finding all your RPGs with Polish localization and co-op will be… well... finally possible. ;) It’s worth noting that the filtering options are based on your collection (so if you have no games with a Polish localization, you will not see the Polish option in the language filter).
-- User tags for the Library. With the new My Account, you will be able to create your own tags (up to 50), assign them to your games and movies and later use them to even better navigate and filter your collection. You will be able to assign multiple tags to each item in your collection and doing so will be possible from both your shelf/list directly or from the game/movie details.
-- Orders history. As part of the transition into the new My Account, we are retiring the "gifts" section, but in its place we are giving you a list of ALL your past orders and ALL your gifts, including the ones that have been given to you (finally). The orders history can be tailored and adjusted to your liking with a few clicks (for example, you can change it to list gifts only).
-- Changelogs. You will be able to view game changelogs directly on the new My Account page within the game details overlay. Of course, not every game will have it, but we will be keeping the changelogs up to date for the most popular, latest titles the same way we are doing right now on the forums.
-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC.

New things dedicated to communication:
-- Friends list. Already introduced in GOG Galaxy, the friends system is making its way to the GOG.com website as part of the new My Account section.
-- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!).

Smaller but notable improvements:
-- Proper game versioning. With the new My Account, we will start to display the actual game version in the downloads on the game details overlay, so you will be able to easily identify if the version you have on your computer is the latest one, or it needs updating.
-- Improved navigation. Now it will be easier to jump straight into the store page, support, and forums relevant to each item in your collection.
-- Locale settings. Change your preferred currency and website / newsletter language directly on My Account to have them stored within your profile.
-- Pagination. We brought back the much requested, tried-and-true pagination view to the new My Account. This change is dictated mostly by your convenience but also by performance / stability for accounts with bigger collections (and with better performance, we are improving your convenience at the same time:)). The default size of each page is 100 items, but we believe that with the myriad of new filtering options it won't be a problem.
-- Text titles. The new My Account will display game/movie titles in text form, both on the list and shelf views. No more deciphering the logos on small boxes! :)
-- Mobile device support. Yes, viewing My Account on your mobile device will no longer be a chore.
-- COMING SOON: Proper graphics and links for all titles. We are conducting a little clean up in this area. Pretty sooan all games should have proper graphics and links in place.
-- COMING SOON: 5 new shelf skins. We are starting with only 1 skin (the classic wood), but soon after release we will add a bunch of new styles. It's purely a visual thing, so we didn't want to focus on that before release. Since many of you requested new styles, we will be introducing them pretty soon.
-- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).

Of course the full list of changes and improvements is much longer, but highlights should give you a nice overview of what is coming. Hope you like it already, and that you will love it when we release it in just a few days. :)

Lastly, I wanted to point out the two important things that all of you should keep in mind:
-- The change is mandatory. We love freedom of choice, and we love giving it to you whenever it's possible, but unfortunately in this case it's not possible. Maintaining two, completely separate products dedicated to the same things would negatively impact both of them on all fronts. Performance, scalability, our ability to improve and expand them, but most importantly your convenience - as some of the new features were not possible to implement on the old My Account - would all be impacted.
-- Manual sorting is no more. We have decided to skip this functionality because it was beyond our reach to deliver the quality we wanted to. We decided it would be better if we were focused on the numerous other options requested by you.

Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)

Take care,
Chamb & The Website Team
Post edited May 15, 2015 by Chamb
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Hi all,

Thanks for all the feeback and keep it coming! We are carefully reading every post in this topic and making some notes (but please understand we cannot respond to each of you ;)).

As for the chat replacing PMs - which seems to be to most hot topic - here are few more details:
-- By default you will be able chat with everyone on GOG.com - they don't have to be your friends.
-- You will be able to change you default privacy settings to "friends only" or block it completely.
-- You will be able to start conversation the same way you did with PMs - by finding specific user on GOG.com. Previously it was limited only to the forums, but with the new My Account we will be extending that to product reviews, community wishlist, GOGmixes (basically to every place user avatar and name appears on GOG.com).
-- You can chat with multiple people at the same time, but each conversation is 1:1. There are no rooms and/or group conversations.
-- The new chat interface look a lot like the PMs, so it will feel pretty familiar.
Post edited May 09, 2015 by Chamb
Messages in chat are still not in chronological order based on who you chatted with most recently.
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moonshineshadow: There are still whole conversations missing. Please fix this :-(
Support told me that it may never be fixed if it takes development time they can't afford to devote to this.


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RoloTony: Messages in chat are still not in chronological order based on who you chatted with most recently.
I wouldn't hold my breath on this. The whole idea behind the chat system is to follow around those that are online at the same time you are. The fact that one may only be online on Galaxy and not on the site, or worse just have Galaxy running in the background, while you may be online only on the site appears to be irrelevant.
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moonshineshadow: There are still whole conversations missing. Please fix this :-(
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HypersomniacLive: Support told me that it may never be fixed if it takes development time they can't afford to devote to this.
I'll still write another ticket once I am back home, I want the happy dance from owl back :-(
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moonshineshadow: I'll still write another ticket once I am back home, I want the happy dance from owl back :-(
I hope you succeed. I'm missing over 40 contacts and messages, and even lost one of the contacts that were initially imported just fine.
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Heads up for all interested.

I just got a message from GOG staffer Johny. that auto-expanding of the chat input box was implemented.
Folks may want to test how it works.
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HypersomniacLive: Heads up for all interested.

I just got a message from GOG staffer Johny. that auto-expanding of the chat input box was implemented.
Folks may want to test how it works.
It is working.
Though I wonder: shouldn't it add a line, when you get to the bottom line, not when you fill it all?

edit: hmm, looks like it does that... sometimes...
I guess it depends on circumstances. Hmmm
Post edited June 12, 2015 by sbolokanov
Dunno how long ago it's been this way, but it appears the problem with past orders appearing as 'Paid With Free Order' has been fixed. Still no total visible, but now I can finally see how much I've spent here.
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HypersomniacLive: Heads up for all interested.

I just got a message from GOG staffer Johny. that auto-expanding of the chat input box was implemented.
Folks may want to test how it works.
Hopefully they'll copy and paste the source code for that into the GOG forum code.
I am starting to wonder if the support message "we are still working on importing chat messages from the old pm system" that I got over a month ago was just another phrase for "you'll see them returned when this site ever goes out of beta status" :-(
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moonshineshadow: I am starting to wonder if the support message "we are still working on importing chat messages from the old pm system" that I got over a month ago was just another phrase for "you'll see them returned when this site ever goes out of beta status" :-(
probably - ive only about 10% of mine.
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moonshineshadow: I am starting to wonder if the support message "we are still working on importing chat messages from the old pm system" that I got over a month ago was just another phrase for "you'll see them returned when this site ever goes out of beta status" :-(
In the reply I got from Firek, he did not rule out that it may never be fixed because they have other priorities and may not get back to this. Seeing how much time has passed (almost two months since Firek's reply to me), I think GOG Support replied the way they have just to keep us calm and quiet, and that they never intended to revisit this. I hope to be pleasantly surprised in the not so distant future, but past experience says this was just one more of GOG's botched jobs, and that's it.
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moonshineshadow: I am starting to wonder if the support message "we are still working on importing chat messages from the old pm system" that I got over a month ago was just another phrase for "you'll see them returned when this site ever goes out of beta status" :-(
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HypersomniacLive: In the reply I got from Firek, he did not rule out that it may never be fixed because they have other priorities and may not get back to this. Seeing how much time has passed (almost two months since Firek's reply to me), I think GOG Support replied the way they have just to keep us calm and quiet, and that they never intended to revisit this. I hope to be pleasantly surprised in the not so distant future, but past experience says this was just one more of GOG's botched jobs, and that's it.
Hyper! *wave* I have not seen you for some time now.
But yeah, it rings true what you are saying. Probably one of the botched jobs.
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Chamb: -- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).
I am wondering when this feature will finally come... it is really irritating to have games of a series all over the place.
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Chamb: -- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).
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moonshineshadow: I am wondering when this feature will finally come... it is really irritating to have games of a series all over the place.
Ah, I *knew* this was promised at some point, but couldn't find the thread... Still waiting as well.
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moonshineshadow: Hyper! *wave* I have not seen you for some time now.
But yeah, it rings true what you are saying. Probably one of the botched jobs.
*Waves back*

Sorry for the very late reply, Moon, got a full plate in the physical world on multiple fronts, so not much on GOG. Hope you're doing well.

GOG has more... steamy priorities now, that their half-arsed jobs affect us negatively doesn't seem to matter. The saddest part, imho, is that people have succumbed and make no noise anymore. Not that making noise in the forum has proven effective in the past, but still.