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General discussionLocation of charge is preventing recent purchase.(9 posts)(9 posts)
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Posted September 03, 2016
Hello all, I was hoping someone had a solution for my recent issue.

I have made several purchases with GOG before and enjoy the service immensely. However after several attempts to take advantage of a sale today, my bank won't let the charges go through (I'm trying to use Paypal, though it might give me the same issue no matter what I try to pay with) due to the charges appearing potentially fraudulent. After a bit of time on the phone with my bank's customer service they said the charges were coming out of Cypress (as in out of country for me), rather than San Jose, California in which it normally does without issue.

Has anyone encountered this kind of problem before? And if so is there something I can do on my end to fix it?
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Posted September 03, 2016
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Dragonsmana: Hello all, I was hoping someone had a solution for my recent issue.

I have made several purchases with GOG before and enjoy the service immensely. However after several attempts to take advantage of a sale today, my bank won't let the charges go through (I'm trying to use Paypal, though it might give me the same issue no matter what I try to pay with) due to the charges appearing potentially fraudulent. After a bit of time on the phone with my bank's customer service they said the charges were coming out of Cypress (as in out of country for me), rather than San Jose, California in which it normally does without issue.

Has anyone encountered this kind of problem before? And if so is there something I can do on my end to fix it?
Try the GOG wallet feature, perhaps? You can put in any amount of funds into your wallet and that should reduce the amount of charges via PayPal to us :)
Posted September 03, 2016
Will that help the issue though? If the payment to the wallet ends up going the same place (IE Cypress rather than somewhere in the US), I will still get the "fraud" detection. If possible I'd also not have to worry to much about transferring when I need it. But if that ends up being my only option, I guess I'll try it. Odd how this just became an issue today.
Posted September 03, 2016
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Dragonsmana: Will that help the issue though? If the payment to the wallet ends up going the same place (IE Cypress rather than somewhere in the US), I will still get the "fraud" detection. If possible I'd also not have to worry to much about transferring when I need it. But if that ends up being my only option, I guess I'll try it. Odd how this just became an issue today.
It will more likely work around the issue AFAIK. As for the payment info, I am not privy to that side of things but I can try asking around on Monday but I am not sure what results I will get :)

Also, could you write a ticket to Support about this, please?

Please follow this link https://www.gog.com/support/contact/my_orders_and_payments and select from one of the failed payment options and tell Support what you wrote here :)
Post edited September 03, 2016 by JudasIscariot
Posted September 03, 2016
Thank you, I will open a support ticket. I will try the wallet option in the meantime!

Unfortunately the Wallet has given me the same issue. I hope I don't miss out on the sale prices due to this...
Post edited September 03, 2016 by Dragonsmana
Posted September 03, 2016
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Dragonsmana: snip
As you've kind of mentioned, Cyprus, which GOG uses for its financial transactions, has a history of possible fraudulent behavior by some other companies, so certain banks will automatically red-flag any transaction originating from there.

What you should be able to do is tell your bank not to flag any transactions with GOG. Some seem to be better than others when it comes to such a request, so you may have to force the issue. If for whatever reason they're "unable" to do so it would mean their customer service is complete arse.

You could also try just loading up a bit of cash onto your Paypal account and then use that for purchases with GOG so that it is an indirect transaction.
Post edited September 03, 2016 by mistermumbles
Posted September 03, 2016
Thanks, I will try the work around for now. Though I will have to wait 2-3 days to link my bank account.
Posted September 03, 2016
avatar
Dragonsmana: Hello all, I was hoping someone had a solution for my recent issue.

I have made several purchases with GOG before and enjoy the service immensely. However after several attempts to take advantage of a sale today, my bank won't let the charges go through (I'm trying to use Paypal, though it might give me the same issue no matter what I try to pay with) due to the charges appearing potentially fraudulent. After a bit of time on the phone with my bank's customer service they said the charges were coming out of Cypress (as in out of country for me), rather than San Jose, California in which it normally does without issue.

Has anyone encountered this kind of problem before? And if so is there something I can do on my end to fix it?
Yes, unfortunately a lot of criminal transactions go through Cypress and banks are aware of it and have a bit of a hair trigger on unusual looking transactions going through from Cypress. All you can do is call your bank and let them know GOG.com is legitimate and that you may have random purchases show up at any time in any quantity and it is normal and to put that on file. They may or may not trigger security events after that, but that's about all you can do short of trying another bank/processor. Or alternatively you could use the new GOG Wallet feature as suggested.
Posted September 06, 2016
I ended up getting back on the phone with my bank and getting things worked out for the sale. Due to it being a holiday the department I was able to get a hold of wasn't able to put a permanent white flag on GoG, but hopefully I can later when everyone else is back to work. The GoG support personnel told me in my ticket they never operated out of California, so its extremely odd my bank listed it that way. either way the problem is solved, thank you all for commenting and assisting!
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General discussionLocation of charge is preventing recent purchase.(9 posts)(9 posts)
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