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General discussionIs support there ?(14 posts)(14 posts)
(14 posts)
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This is my favourite topic
Posted December 03, 2021
I made a support ticket like 14 days ago and the only follow up was a something that is automated and that was it , It says it's still open.
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Posted December 03, 2021
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00Zexx00: I made a support ticket like 14 days ago and the only follow up was a something that is automated and that was it , It says it's still open.
From scuttlebutt support is overloaded so it may take a bit of time for your ticket to get answered.
Posted December 03, 2021
You can reply to the follow-up and in the process bump it up again.
Posted December 03, 2021
I usually forget I had a ticket by the time they respond 8D
Posted December 03, 2021
high rated
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Lord_Kane: From scuttlebutt support is overloaded so it may take a bit of time for your ticket to get answered.
It’s been GOG excuse for years already.
They should admit that their support team is understaffed.
Posted December 03, 2021
low rated
Gog support broke the record a few weeks ago, when they came back to me with a reply after a whole month. I bet they still blame it on the Chinese flu.
Posted December 03, 2021
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Lord_Kane: From scuttlebutt support is overloaded so it may take a bit of time for your ticket to get answered.
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vv221: It’s been GOG excuse for years already.
They should admit that their support team is understaffed.
You know full well they won't.
Posted December 14, 2021
First i would like to thank those of you who replied ,I was feeling a bit alienated by the lack of feedback regarding the issue i've been having ,but at least you guys are here

Still no response from support ,I guess they don't want my business as i can't buy anything with the card i use and no i want to use that one and that method ,20 something days and counting.

I guess i'll have to make purchases elsewhere like i've been doing.
Posted December 14, 2021
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00Zexx00: First i would like to thank those of you who replied ,I was feeling a bit alienated by the lack of feedback regarding the issue i've been having ,but at least you guys are here

Still no response from support ,I guess they don't want my business as i can't buy anything with the card i use and no i want to use that one and that method ,20 something days and counting.

I guess i'll have to make purchases elsewhere like i've been doing.
I can't use either of my cards here or they get frozen. Some banks just automatically refuse to transfer, leading to a freeze, probably the same for you.
I use paypal and don't have any issues.
Posted December 14, 2021
That is odd, I've never had a ticket go more than 5 days at most.

I would suggest contacting a Blue on the forum like ponczo_ they are normally good at finding and expediting tickets.
Posted December 29, 2021
well still nothing ,contacted a blue so we'll see what happens ,in the meantime i've been getting all this delightful mail about the winter sale and deals.
Posted December 29, 2021
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00Zexx00: in the meantime i've been getting all this delightful mail about the winter sale and deals.
It's not hard to unsubscribe if you want, just go to https://www.gog.com/account/settings/subscriptions and uncheck
Posted December 29, 2021
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00Zexx00: First i would like to thank those of you who replied ,I was feeling a bit alienated by the lack of feedback regarding the issue i've been having ,but at least you guys are here

Still no response from support ,I guess they don't want my business as i can't buy anything with the card i use and no i want to use that one and that method ,20 something days and counting.

I guess i'll have to make purchases elsewhere like i've been doing.
As Swessy suggested, PayPal could be a good option, often is a bank or browser problem, I had this problem once and was my browser that for some reason give me problems, used my phone and problem solved.
Posted January 03, 2022
Ok the blue never answered back and the different browser thing did not work ,I did not mind the mail i meant that i had all those sales and deals but no way to purchase anything.

Gonna unsubscribe and not bother waiting for support ,no use getting mail for stuff i can't get anyway ,thanks guys for responding see ya around.
Post edited January 03, 2022 by 00Zexx00
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This is my favourite topic
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General discussionIs support there ?(14 posts)(14 posts)
(14 posts)