If you'd asked me 18 months ago, then I probably would have agreed that GOG appeared to be failing, but now I am not so sure.
Anything can happen with a business, and when you are not in possession of all the facts, you are just guessing based on a bunch of things you think you know.
It seems pretty clear to me, that GOG are working to a plan. Whether that will succeed or not we just don't know at this stage. Neither do we know what the plan is or the overall goal.
I'm prepared to give them the benefit of the doubt at this stage, and believe the original owner's altruism is still relevant, just that they may have had to make some compromises to stay afloat.
Clearly they are not being very transparent, and in business there is often good reasons for that, but it sure is inflaming to certain groups of their customers.
DRM-Free was always going to be a hard task on the scale GOG have been attempting to succeed with. Many, no doubt most, DEVs and PUBs are not really in favor of DRM-Free, but don't want to ignore the additional financial benefit of taking advantage of it, and so are providing some games to GOG. But some on the other hand have been abusing the situation and reaping financial benefits that way. And others just blanket refuse to have anything to do with DRM-Free, except occasionally (for some) at their own site under their own terms.
Game selling seems to be all about deals, and some as we know are exclusives etc.
For GOG to survive, it seems to me, it will require ongoing good deals, with content that will keep their customers happy.
The old guard here (long term DRM-Free customers) are an emotional bunch for the most part, and are probably the smallest group amongst the customers. While I am sure GOG still care about them to some degree, it would be the bigger customer base and profits therefrom that would be mostly guiding decisions now at GOG.
Survival from GOG's perspective, is probably everything, and could mean even greater compromises in regard to DRM-Free.
There are many here, who like me, have quite a sizable library of games now with GOG. So I certainly want them to survive, as I've made quite an investment in them. I've also always backed up my games immediately, not trusting to all eggs in one basket. So I will ride the storm whatever happens.
I don't like it that GOG are compromising, but for me that is better than failing and no longer existing. I will continue to support them, to some degree anyway, if they be a good steward with my library, and especially continue to get DRM-Free games that I like. If they also start openly supporting DRM games, well I will just tolerate it, until I feel I am unable to. I won't be buying any DRM games here though.
As at least one other here has said though, they need to be honest with us, clearly mark what is totally DRM-Free and what isn't.