Posted August 15, 2015
The HP support forums give no good suggestions and the official HP support (phone or chat) seem unavailable, so here goes:
Notebook Model: HP Pavilion Sleekbook 14 PC
BIOS Version: F. 18
BIOS Vendor: Insyde
Windows 8 64bit Single Language (preloaded on this PC)
No CD nor DVD drive (Ultrabook).
This is a notebook of a friend. At some point he reported it just shows a black screen with the mouse cursor after booting it (after it loads Windows 8). He has no idea what happened before that, I read many reports online people having issues after e.g. some broken Microsoft updates for Windows 8 or 8.1.
He is fine with the idea of "clean install", nothing needs to be backed up. Recovery media (USB stick) was created when the laptop was taken into use. I boot the notebook with the recovery media and get to HP Recovery Manager. I select "Factory Reset" which is supposed to erase the whole hard drive and restore it to the original factory condition.
After 30 minutes or so, it has completed the recovery preparations, which I presume were re-creating the recovery partition to the hard drive etc. It says the PC will boot itself several times during the recovery process, and I should not meddle. Ok then. After I let it continue, the notebook boots up, HP logo and the rotating circle is shown. After awhile I see a glimpse of what seems like an empty Windows desktop, and one dialog window which says something like:
HP Notebook
<date> <time> (e.g. 8/14/2015 11:15AM)
Please wait...
(there's an ok button in there I think)
That is displayed for a fraction of a second only, after which the notebook just reboots itself, and does that same over and over again, showing that dialog screen each time after the HP boot up logo. I waited around 8 hours, and it just kept doing that same, so it seems the recovery process is interrupted each time with a reboot.
So, what next? I have resetted BIOS the default values just in case (albeit I think nothing was ever changed anyway), no effect. I haven't tried to update the BIOS yet even though I located a newer BIOS/UEFI for this notebook, I'd rather try that as a last resort, and/or after I have the PC up and running.
I also tried the other, lighter, recovery options ("System Recovery" and "Minimized Image Recovery") before "Factory Reset", but they didn't get even as far, I think. Also, I have run a full system checkup from the start menu (RAM and hard drive), everything was reported as fine.
Is it possible to try a clean install with a bootable Windows 8 USB media? Where can I obtain such a media, and does it work also with Single Language edition?
Notebook Model: HP Pavilion Sleekbook 14 PC
BIOS Version: F. 18
BIOS Vendor: Insyde
Windows 8 64bit Single Language (preloaded on this PC)
No CD nor DVD drive (Ultrabook).
This is a notebook of a friend. At some point he reported it just shows a black screen with the mouse cursor after booting it (after it loads Windows 8). He has no idea what happened before that, I read many reports online people having issues after e.g. some broken Microsoft updates for Windows 8 or 8.1.
He is fine with the idea of "clean install", nothing needs to be backed up. Recovery media (USB stick) was created when the laptop was taken into use. I boot the notebook with the recovery media and get to HP Recovery Manager. I select "Factory Reset" which is supposed to erase the whole hard drive and restore it to the original factory condition.
After 30 minutes or so, it has completed the recovery preparations, which I presume were re-creating the recovery partition to the hard drive etc. It says the PC will boot itself several times during the recovery process, and I should not meddle. Ok then. After I let it continue, the notebook boots up, HP logo and the rotating circle is shown. After awhile I see a glimpse of what seems like an empty Windows desktop, and one dialog window which says something like:
HP Notebook
<date> <time> (e.g. 8/14/2015 11:15AM)
Please wait...
(there's an ok button in there I think)
That is displayed for a fraction of a second only, after which the notebook just reboots itself, and does that same over and over again, showing that dialog screen each time after the HP boot up logo. I waited around 8 hours, and it just kept doing that same, so it seems the recovery process is interrupted each time with a reboot.
So, what next? I have resetted BIOS the default values just in case (albeit I think nothing was ever changed anyway), no effect. I haven't tried to update the BIOS yet even though I located a newer BIOS/UEFI for this notebook, I'd rather try that as a last resort, and/or after I have the PC up and running.
I also tried the other, lighter, recovery options ("System Recovery" and "Minimized Image Recovery") before "Factory Reset", but they didn't get even as far, I think. Also, I have run a full system checkup from the start menu (RAM and hard drive), everything was reported as fine.
Is it possible to try a clean install with a bootable Windows 8 USB media? Where can I obtain such a media, and does it work also with Single Language edition?
Post edited August 15, 2015 by timppu
This question / problem has been solved by Elenarie
