So i have a problem with activating a code for cyberpunk 2077 wich i got from instant gaming. Everytime i want to activate it, it says that the code is currently beeing redeemed by someone. I contacted the support of Instant gaming first and they said that i have to contact the GOG support. That was four days ago and i still didn´t get an answer. I would really like to know maybe from people that do have experience with the support how long it usually takes to get an answer or maybe even if someone knows how i can directly fix my problem with the game code.
Thank you in advance :)

Is "Instant Gaming" an official partner of GOG?

Perhaps wait a bit longer before trying to redeem it again.

But here's an unwanted truth - when you buy from a key reseller, you have to factor in a risk (probably not that high but still) that you will get a worthless, unredeemable key. Or that it may be revoked later on.

Somewhere between 2-3 weeks. But yeah. I don't know what you expected when buying from a place that wasn't the actual store. Would you buy a Costco hotdog from a third party reseller?

I hate it how the american speech pattern is growing like a virus.
Americans always start their long winded stories with: "So..."
Now even friendly M_nazuk_ from Deutschland is saying it :(

My previous tickets to GOG were answered between 1-5 days.
I hope GOG support will fix your problem very soon.


I have advice for Instant Gaming: it is customary for the seller (in this case, Instant Gaming) to be the first point of contact for issues with a non-working key, and they should contact GOG to resolve the issue and provide a solution to the customer.

Hello, probably you will get a response tomorrow because GOG Support don't work at weekends, but don't expect a good a positive answer, GOG don't work with key resellers officially outside Humble Bumble as far as I know, and if it you get the message that "the code is currently being redeemed by someone" means that the code was already used by someone else. You should ask for Instant Gaming for a refund, GOG is not responsable for keys sell outside the store, just for keys bought here.
Sorry and good luck!

Thank you for your answer, well i contacted them first and they said that i have to contact the gog support and that they will contact them aswell but they mentioned that i need to send them back anything that i get from the gog support so yeah lets hope that i will get an answer tommorow :) I unforturtunately don´t know if they are official partners but i know that the site is normally very trusworthy and in germany at least its very well known you can get keys for almost everything on every platform from there so its not like anything illegal or something like that.

I'm pretty sure, one of the blues (king_kunat?) once posted a (very short) list with official partners...but I'm not sure whether that list contained "Instant Gaming". To be honest: I rather doubt it.

HumbleBundle and Fanatical are official.
Amazon Prime Gaming is official.
But beside those..? The air gets thin.

One good advice: don't buy your keys from third parties.
You wanna buy a GOG game?
Buy from GOG directly (or from one of the three official partners mentioned above) - not anywhere else.

Reason why?
Because of the problem you just experience (illegit key, probably sold double).

Here's what's gonna happen:

1. You're gonna get a response from GOG Support and they'll say you're SOL. However, this will take 2+ weeks.

2. Then you're going to go back to Instant Gaming and try to get a refund. Then they'll also say you're SOL since their return policy is only 14 days and they know how swamped GOG Support is.

3. Most people will give up here and write it as a loss because they don't know how to do CC chargebacks or don't want these chargebacks getting them banned from these grey market sites because their "good" prices are too good to give up.

You're better off processing a refund from Instant Gaming right now and getting an actual key from GOG instead of buying from these grey market sites. I keep reminding people that you don't know where these keys are sourced and if they're bought with stolen CCs, that key you bought will be revoked from your library in the future, cost the developer time and money during the bank investigative process, and you're left with the loss with no game to show for. Not to mention other stuff like inadvertently supporting organized crime, shady business models, and/or exploiting regional pricing unfairly.

Think - why would Instant Gaming tell you to check with GOG Support on the key status when it was the former who sold the key to you? Instant Gaming should be the ones ensuring that the keys haven't been redeemed yet before selling them to customers if they were a legitimate business.

Its a grey market site.

I'm sure it is.
My question was more a rethorical one. ;) This!