You received a ticket from me, eventually you replied with a "No one actually read your ticket, so, have you found a solution through magic yet?" and when I replied that no, doing nothing didn't answer my questions, you never replied again. That was on the 21st of August.

I realize it wasn't the most urgent of tickets, but this is ridiculous.

GOG has begun to introduce a new subscription based model. Favoured customers have priority service. If you would like your support ticket to be read in a timely manner and answered in a professional fashion, please consider leaving an appropriate donation next time you visit the checkout.

Overworked and understaffed.

It's time to erase old saved games / stuff from accounts that haven't been active for years off Galaxy servers (with appropriate warning for people to back up) and use the savings to hire more people. :D if GOG can actually make some decent money that way. But I'm not in favor of totally getting rid of Galaxy, nor do I want to argue.

They already reduced, are you saying something akin to 200 Megabytes, total?

I was half-joking and just threw out a sloppy idea, didn't expect anyone to notice. I'm more of the idea of removing old content on Galaxy servers from accounts that haven't been touched in many years (just giving people time to back up the stuff), but that's only because UnashamedWeeb, the guy with the Gromit avatar, and other anti-Galaxy people (maybe even you) suggested content on Galaxy servers eats up a lot of GOG revenue or something to that effect. (I don't know how this all works on a technical level; I'm focused on Unity/C#/relevant math myself, maybe Godot some day.) So I tried to think of a middle ground that keeps Galaxy but reduces related costs, but I don't know how much GOG would actually save doing that. I'm still not against Galaxy continuing to exist though.

I'm almost famous! ;-) It's not that the content by itself "eats up a lot of GOG revenue" (though the recent financial report did admit Galaxy is a big cost), but rather that there's a lot of "1-2 game accounts" here that were created just to redeem just CDPR games (Witcher 3, Cyberpunk 2077), as well a recent noticeable increase in accounts being created just to redeem the Amazon Prime "freebies", that spend little to nothing here on an ongoing basis to pay for any cloud storage costs (which are imposed on GOG on an ongoing basis). And unlike Epic Games (that has the same problem), GOG lacks the same "Fortnite Money" to throw at it. I'm pretty sure this is exactly why they went with a recent blanket cloud save limit cap. They certainly wouldn't have upset Galaxy users for no reason if it wasn't getting to be a problem.

GOG got Witcher and Cyberpunk-money but the issue is... it is going to the shareholders and only to the gamers as long as the shareholders got a fine percentage out of it. In fact... there has been a massive drops on shares already, i assume it has been "moved" to Nvidia, which has been a bloat-driver for a good while already.

EGS and Valve/Steam no need to worry it, they are privately owned. They could just invest into something, such as CDPR... and then get their (increased) shares in order to "pump up" stuff not properly fluid. Well, currently not CDPR... there has been to less income for a long period already; guess Nvidia and alike is their all-time favorite, thats why CDPR is now with low "fluids".

CDPR got Witcher and Cyberpunk money. GOG only 'got' the money from copies that were sold through GOG. Otherwise, it's up to CDPR's generosity as to how much they want to invest in GOG/Galaxy.

If EGS would be saying "i am not generous toward our shop"; then their shop would be gone already.

Amazon was for many years subsidizing their business with big losses but at some point this "competition-elimination-strategy" was rewarding to them, because they was able to rule the market as soon as they was "big enough" in order "to rule them all."

The handling of GOG is a strictly classical approach without taking many risks or no risks at all and if they only dive down a few % below 0 most investors may already panic.

The thing is: In order to make good money GOG is in need of "assets" and if there is no sufficient investment into a good bunch of solid assets then GOG is lacking "the power of making a solid income". I am not so glad that the investors do not understand this economical issue, yet they probably in general was already giving up and do not seem to have a lot of trust into the "game market" being able to sustain itself without losses (with the exception of their mega-project known as Witcher). It could be possible but not with near zero investment. They do not invest as long as they only are using the money the sales are creating. At this point GOG does not even need to be attached to CDPR anymore as they do not seem to care for them.

In such a case everyone simply may make their own thing and one of them may perhaps become eliminated by the lack of support, such as any thing in human history. Yet, if humans do not care they may not have seen any need for, which could be dangerous: Because for example they was wiping out near endless trees, yet they definitely got a need for... now they can cry about the climate going bad... it is their own wrongdoings. So, humans do not always make the correct decision but ultimately they simply will have to deal with their actions and decisions, no matter its outcome.

What i worry the most if GOG would be gone: The consumer rights will become dropped significantly, they are already low, and the preservation of classic-games definitely will become a commercial-blow, leading to lesser preservation in general; so i would see a real damage.

I am not sure if i would feel the same loss if a new Witcher would be gone, it depends on its quality... maybe yes maybe no... but it definitely may be more rewarding as long as GOG is with insufficient assets.

Most people think the best GOG solution is simply to go down with the costs like never seen before but it can lead to many issues as well even more lack of gamer and industry-support: So they may go down the rabbit-hole with such a "escapism"-strategy. Costs are not going down, nowhere, so this is not realistic. There could still be a certain way simply to increase income, but it will require enough assets and support in general.

I had a query recently and it was answered very promply:)

Well, if that was me I would probably ever buy something from them never again. What kind of answer is that from customer support, unless we don't have the full story of course.

I think the problem is that CDPR has been investing their money into the wrong thing, i.e. the Galaxy client, which has become a huge financial weight around GOG's neck. GOG would be in a better position today, if they had instead invested that same money into paying advances to bring larger, higher-demand games to the store DRM-free.

The 'assets' they need are more big, mainstream, popular games. Not a pointless, lacklustre, cash sink-hole of a client to drag them down.

They didn't say magic, obviously, but their reply was clearly one of someone who never read my ticket. I want to assume it was automated. I hope it was.

Delaying replying properly is not enough reason to stop supporting GOG.

If GOG with its offline installers go away, I will just turn to piracy. It's as simple as that. I fully support GOG, which is why it's the only place I buy my PC games, other than the rare case of indy title which sells directly (and of course DRM free).


It's just that having 15 days and no second word from them...weird.