PaterAlf: In my experience paying issues have high priority and it only takes a a short time for an answer. (…)
I spent one full year unable to buy anything, because GOG was blocking my debit cards while at the same time pretending that my bank was the one blocking the payment. That was a straight lie, as the request was never sent to my bank in the first place. They did that with
multiple banks (yes, I was dedicated enough to open a payment account in another bank just so I could send money to GOG), that’s how I started to suspect the lie and finally found out what was going on.
In my experience lies are sadly becoming more common when you get an answer from GOG support. Not only for payment problems, but for technical problems with games too.
Like that recent one I got with music not playing in-game: the GOG support agent pretended they tested that game on their side and got no problem at all. But it was exposed as a lie a couple weeks/months later, when the game developers sent an update… including the music files that had been missing from the GOG build until then!
Of course when I confronted them with that, they simply ghosted me. Ghosting is even more frequent than lies from GOG support, so you can never be sure you are even going to get an answer, no matter how long you wait. This is something I now take into account when buying new games from GOG: I expect that I am not going to get any kind of correct support for these games, and then wonder if I’m ready to pay the asked price for a game that might be broken and stay that way.
GOG support
used to be good. But that was a long time ago, it went downhill since the introduction of Galaxy, and became truly awful more recently.
