Hi everybody

I´m currently about to loose my marbles.

My problem is a rather basic one - my old email-acc is gone, I need to change it to the new one.
Since the old one is not accessible to me anymore, I cant receive the authentification code.
So far, so common, one should think.

But now I have been stonewalled by support for over a week.
I send a ticked - I get an email answer from a supposed person name "Orcan" who asks for an email-adress, paypal-transaction number and account name. .Two of the three he already had via the ticked he cited. But okay.

I answer with the asked-for info - nothing happens. For days.
I give the isame nfo again - more detailed this time, More ordered mail. Maybe it was overread.
No answer. for days
I send a new ticket, Asking why nothing happens, Including the abovementioned info one more time.
Days later, automated mail: "Our support is swamped, please be patient"

Again, days later - the same "Orcan" sends me the same mail as last week. Asking for the info.
The info from the very ticket "he" cites in the very same mail.

Is this support service being automated by a specially incompetent type of AI module?
Or is "Orcan" an overworked non-english speaker who is the sole remaining person responsible for the whole world support and has a reading disability?

This is beginning to feel kafkaesk.
Is there any way to contact GOG in a way that actually get read?

Blues (GOG members) will check the forums every now and then so they may see this post and then get in touch with you.

If not then you could open a private chat with an active Blue and politely ask for help in the matter.

Thank you for your answer?

How exactly to I "Open a chat with an actuive blue"?
What is an "an active blue" ?
And how do i "open a chat" with them, in what context?
Sincerely - this is "good old games" and I´m an old, tech-uninterested guy. I use my desktop and email.
I have trouble understanding what you are trying to tell me here.

I neither use galaxy nor any smartphone stuff on the platform.
Politely... yeah, ill try that. Once more.
Doesnt seem to work with Orcan so far. They just seems to ignore everything I write, including politeness.

I contacted a Blue and posted a link to this thread and an overview of your problem. He was ofline at the time (probably after work hours) but if he sees it hopefully they will help you or pass it on to someone.

Thank you very much...