It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussiongog support nonexistant: back again(27 posts)(27 posts)
(27 posts)
Pages:
1
2
This is my favourite topic
Posted May 20, 2016
So I posted an issue I had a while back about gog not replying to my emails/support ticket regarding getting a refund for NWN2. A wonderful community mod saw my post and let the team know, who finally emailed me back and said they'd set me up with a refund. It has been 15 days since then and I have emailed them back requesting an update on my refund. No reply. Again, I'm hitting up the forums to get their attention.
Hello from the other side.
I've emailed you a dozen times.
- disgruntled but optimistic
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted May 20, 2016
avatar
OriginalTorchic: So I posted an issue I had a while back about gog not replying to my emails/support ticket regarding getting a refund for NWN2. A wonderful community mod saw my post and let the team know, who finally emailed me back and said they'd set me up with a refund. It has been 15 days since then and I have emailed them back requesting an update on my refund. No reply. Again, I'm hitting up the forums to get their attention.
Hello from the other side.
I've emailed you a dozen times.
- disgruntled but optimistic
Try contacting a blue via PM, for example Judas or Konrad.
Post edited May 20, 2016 by omega64
Posted May 20, 2016
avatar
OriginalTorchic: snip
They just have a really horrible infrastructure and management, besides their silly high requirements for menial positions (and refusal to allow anyone in who's not interested in moving to Poland to pick up their żlack). They usually follow up faster but I'm guessing Firek got sick or is finally getting a vacation.
Posted May 20, 2016
avatar
MaximumBunny: They just have a really horrible infrastructure and management, besides their silly high requirements for menial positions (and refusal to allow anyone in who's not interested in moving to Poland to pick up their żlack). They usually follow up faster but I'm guessing Firek got sick or is finally getting a vacation.
If I could work from home I'd probably apply now :P
Posted May 20, 2016
avatar
omega64: Try contacting a blue via PM, for example Judas or Konrad.
I think that we should stop suggesting blues every time.. even if they're helpful, can a few people really replace the official support?
Posted May 20, 2016
avatar
omega64: Try contacting a blue via PM, for example Judas or Konrad.
avatar
phaolo: I think that we should stop suggesting blues every time.. even if they're helpful, can a few people really replace the official support?
No, but at least there's more chance of them responding than support responding in these cases. :P
Posted May 20, 2016
avatar
MaximumBunny: (and refusal to allow anyone in who's not interested in moving to Poland to pick up their żlack).
Pick up their what?
Posted May 20, 2016
avatar
MaximumBunny: (and refusal to allow anyone in who's not interested in moving to Poland to pick up their żlack).
avatar
Ghorpm: Pick up their what?
Zlack is Spanish for mental problems.
Posted May 20, 2016
avatar
Ghorpm: Pick up their what?
avatar
omega64: Zlack is Spanish for mental problems.
yeah, but there seems to be a polish letter "Ż" (z with a dot above) there so it got me curious...
Posted May 20, 2016
avatar
omega64: Zlack is Spanish for mental problems.
avatar
Ghorpm: yeah, but there seems to be a polish letter "Ż" (z with a dot above) there so it got me curious...
It really seemed Polish.. btw, Google Translate said "student" or in Spanish "abc" O_o
Post edited May 20, 2016 by phaolo
Posted May 20, 2016
I think it's a witty play on 'slack'. MB is truly a cunning linguist.
Posted May 20, 2016
avatar
Ghorpm: yeah, but there seems to be a polish letter "Ż" (z with a dot above) there so it got me curious...
avatar
phaolo: It really seemed Polish.. btw, Google Translate said "student" or in Spanish "abc" O_o
Yeah, it seems to be Polish but trust me - it's not a Polish word. Google Translate made a mistake again: we have an old word for student but it's "żak" not "żlack"
avatar
Asbeau: I think it's a witty play on 'slack'. MB is truly a cunning linguist.
Probably, but as a non native English speaker I didn't get it but became curious about it...
Post edited May 20, 2016 by Ghorpm
Posted May 20, 2016
I wish you luck to get it resolved quickly. My own experience with whatever gog service case I had was always quick and pleasant; be it a game not working, a refund or just to complain about an overzealous wishlist is on sale reminder for a game not on the wishlist anymore.
Post edited May 20, 2016 by anothername
Posted May 20, 2016
high rated
avatar
OriginalTorchic: So I posted an issue I had a while back about gog not replying to my emails/support ticket regarding getting a refund for NWN2. A wonderful community mod saw my post and let the team know, who finally emailed me back and said they'd set me up with a refund. It has been 15 days since then and I have emailed them back requesting an update on my refund. No reply. Again, I'm hitting up the forums to get their attention.
Hello from the other side.
I've emailed you a dozen times.
- disgruntled but optimistic
So, we meet again.
At this point, I'm wondering if there's an issue with emails getting through on either end – I don't think we have that much of a support backlog. At any rate, since it worked out last time, we will dance the dance of inboxes one more time (and also try to figure out why we can't seem to get in touch so that you don't have to start a forum thread every time you need help).

Sorry about this whole thing!
avatar
omega64: Try contacting a blue via PM, for example Judas or Konrad.
avatar
phaolo: I think that we should stop suggesting blues every time.. even if they're helpful, can a few people really replace the official support?
By all means, talk to us if you need help! We can't do everything support can, but we can do our best to help or point you in the right direction.
Post edited May 20, 2016 by Konrad
Posted May 21, 2016
avatar
MaximumBunny: (and refusal to allow anyone in who's not interested in moving to Poland to pick up their żlack).
avatar
Ghorpm: Pick up their what?
I was making a pun. I meant slack, but wrote it with a Polish character to make it infer GOG's geo-ethno-centric preference.
Pages:
1
2
This is my favourite topic
Community
General discussiongog support nonexistant: back again(27 posts)(27 posts)
(27 posts)