It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussion@GOG Staff: The artbook of Syberia: The World Before has been removed from the accounts without any reason(5 posts)(5 posts)
(5 posts)
Pages:
1
This is my favourite topic
Posted April 20, 2022
I casually noticed that the artbook of Syberia: The World Before, which was being given away as a pre-order bonus of the game, has been removed from the accounts without any reason.
Other friends of mine have confirmed that the artbook has disappeared from their libraries as well, and gogdb confirms that the file was removed on March 18.

Since support tickets are now extremely slow, I thought I'd open a thread to alert the staff more quickly and resolve the issue. Thanks in advance.
Posted April 20, 2022
avatar
Alexim: I casually noticed that the artbook of Syberia: The World Before, which was being given away as a pre-order bonus of the game, has been removed from the accounts without any reason.
Other friends of mine have confirmed that the artbook has disappeared from their libraries as well, and gogdb confirms that the file was removed on March 18.

Since support tickets are now extremely slow, I thought I'd open a thread to alert the staff more quickly and resolve the issue. Thanks in advance.
That is strange, I will forward it, so we can investigate it further. Next time if something like this arises where something completely disappears from several accounts, please let me know directly.
Posted April 20, 2022
avatar
Alexim: I casually noticed that the artbook of Syberia: The World Before, which was being given away as a pre-order bonus of the game, has been removed from the accounts without any reason.
Other friends of mine have confirmed that the artbook has disappeared from their libraries as well, and gogdb confirms that the file was removed on March 18.

Since support tickets are now extremely slow, I thought I'd open a thread to alert the staff more quickly and resolve the issue. Thanks in advance.
avatar
SmollestLight: That is strange, I will forward it, so we can investigate it further. Next time if something like this arises where something completely disappears from several accounts, please let me know directly.
Sure, thank you!
Posted April 20, 2022
avatar
SmollestLight: That is strange, I will forward it, so we can investigate it further. Next time if something like this arises where something completely disappears from several accounts, please let me know directly.
avatar
Alexim: Sure, thank you!
It should be back on your account now! :)
Posted April 20, 2022
avatar
Alexim: Sure, thank you!
avatar
SmollestLight: It should be back on your account now! :)
Thank you, I confirm that the problem is solved!
Pages:
1
This is my favourite topic
Community
General discussion@GOG Staff: The artbook of Syberia: The World Before has been removed from the accounts without any reason(5 posts)(5 posts)
(5 posts)