Hello all. Please rest assured that we're not ignoring anyone, though some delays can happen depending on the current workload, vacations by key staff, and some other factors.

As some of you may have noticed on our /work/ page, we're currently in the middle of recruiting, in order to provide the best (and quickest) customer experience we can manage. We're also conducting other efforts internally, in order to perform better. You should hopefully see the effects of these in the coming weeks and months.

I apologize to anyone who felt ignored or left behind. Once again, we do not ignore anyone - however, since clerical and technical errors can happen from time to time - please be sure to send us a reply in case you haven't heard back for a while. We've had cases where angry customers were angry about not getting word back for weeks, while according to our system (and mail server) the reply was apparently sent on our end. It's always best to check back with us in case something like this might happen.

@sjleader (OP): I have just sent you a reply to your ticket, I hope it is to your satisfaction. I sent my last reply to you just before the weekend, but I'm afraid that I wasn't able to check up on this case during my off days.
Please be aware that the Money Back Refund policy requires a level of cooperation between us and the customer, and that the priority is help you get the game working, and only refund the purchase if the problem seems unsolvable. While I do trust that you have deleted the game, this is not how the policy is supposed to work. I'm sorry if this isn't communicated clearly on the website itself.