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General discussionGoG not responding to mail anymore ?(5 posts)solved(5 posts)solved
(5 posts)solved
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This is my favourite topic
Posted February 12, 2015
Post or PM me your ticket number and I'll try to see what went wrong :)

Keep in mind:

- if you send multiple tickets before getting a reply, they get "stuck together" as one and put at the end of the queue (with the most recently submitted ticket).
- if you put a ticket in the wrong category, it may end up recategorised and put at the end of the queue of the RIGHT category. That means 2 times waiting in a queue.
- a reply may have left us and arrived... in your spam folder.

Sorry for any inconvenience!
Posted February 12, 2015
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Ciris: Post or PM me your ticket number and I'll try to see what went wrong :)
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snowkatt: i hope there will be a flogging
We'll start with you :P
Posted February 12, 2015
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YrdenNerf: Hi,
I sent message to GoG via support ticket and didn't got reply for a week, anyone know if its some kind of a problem at the moment or what should I do ?
Thanks!
I have found your ticket - you sent it to the General section, which is usually given the lowest prioriy when we're unable to guarantee quick response times in all of the sections. Unfortunately we don't have a definite answer for you, but I will send you a response in a second, with my best guess. I don't want to reply to your ticket publicly on the forums. :)
Sorry about the wait!
I had to go on a meeting before replying on the forums, but I did move the ticket before that. I now see that Genoan beat me to it, and we both replied. I hope this helps. :)
Post edited February 12, 2015 by Firek
Posted February 12, 2015
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Firek: I now see that Genoan beat me to it, and we both replied.
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rtcvb32: Two replies for the price of one!

What a deal!
It's a special promo.
Posted February 12, 2015
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Ciris: [...]

- if you send multiple tickets before getting a reply, they get "stuck together" as one and put at the end of the queue (with the most recently submitted ticket).

[...]
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HypersomniacLive: What if we reply to the first automated response to add something or bump a ticket after some time of waiting? Does this sort of action also put it at the end of the queue again?
Multiple tickets send a thing to the back of the queue.

Our inbox isn't a forum, "bumping" doesn't put a thing at the top - if it did, we'd get 20 tickets from each user and our support team would probably die ;)
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This is my favourite topic
Community
General discussionGoG not responding to mail anymore ?(5 posts)solved(5 posts)solved
(5 posts)solved