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General discussionGoG not responding to mail anymore ?(28 posts)solved(28 posts)solved
(28 posts)solved
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Posted February 12, 2015
Hi,
I sent message to GoG via support ticket and didn't got reply for a week, anyone know if its some kind of a problem at the moment or what should I do ?
Thanks!
This question / problem has been solved by Firekimage
Posted February 12, 2015
During off hours or weekends you may not get much for a response.

As for during the week... What did you contact them for? A refund? Technical problems? General question?

Refunds and technical issues will probably have the highest priority. General questions, comments or others may not get anything on them for a while, but it really depends what's going on. Especially after large sales (like summer & christmas sales) support slows down a little.

You might ping Judas, its possible your ticket just got lost in the system too...
Posted February 12, 2015
and dont forget that gog is based in europe ( poland to be exact)
they are on a totally different time scale
when its afternoon for you most gog employees are going home or asleep depending on where you are exactly
Posted February 12, 2015
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snowkatt: and dont forget that gog is based in europe ( poland to be exact)
Yeah i know, their day starts in about 2-3 hours... (3AM-ish my time, PST)
Post edited February 12, 2015 by rtcvb32
Posted February 12, 2015
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snowkatt: and dont forget that gog is based in europe ( poland to be exact)
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rtcvb32: Yeah i know, their day starts in about 2-3 hours... (3AM-ish my time, PST)
09:50 in Poland atm, so I'd think their work day started about an hour ago.
Posted February 12, 2015
so they might get to the ticket sooner or later
Posted February 12, 2015
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rtcvb32: Yeah i know, their day starts in about 2-3 hours... (3AM-ish my time, PST)
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JMich: 09:50 in Poland atm, so I'd think their work day started about an hour ago.
Hmmm then why is it at 3am that new releases/deals start? Well... that would be noon their time which sort of makes sense...

Whatever works
Posted February 12, 2015
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rtcvb32: Hmmm then why is it at 3am that new releases/deals start? Well... that would be noon their time which sort of makes sense...

Whatever works
3 AM depending on what time zone?

If we take it by Poland's Greenwich Time, promos/releases usually occur at 12:00 PM.
Posted February 12, 2015
Post or PM me your ticket number and I'll try to see what went wrong :)

Keep in mind:

- if you send multiple tickets before getting a reply, they get "stuck together" as one and put at the end of the queue (with the most recently submitted ticket).
- if you put a ticket in the wrong category, it may end up recategorised and put at the end of the queue of the RIGHT category. That means 2 times waiting in a queue.
- a reply may have left us and arrived... in your spam folder.

Sorry for any inconvenience!
Posted February 12, 2015
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Ciris: - a reply may have left us and arrived... in your spam folder.
Yes check your spam folder...
Posted February 12, 2015
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Ciris: Post or PM me your ticket number and I'll try to see what went wrong :)
i hope there will be a flogging
Posted February 12, 2015
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Ciris: Post or PM me your ticket number and I'll try to see what went wrong :)
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snowkatt: i hope there will be a flogging
We'll start with you :P
Posted February 12, 2015
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snowkatt: i hope there will be a flogging
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JudasIscariot: We'll start with you :P
carefull now
i might like that ;p
Posted February 12, 2015
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YrdenNerf: Hi,
I sent message to GoG via support ticket and didn't got reply for a week, anyone know if its some kind of a problem at the moment or what should I do ?
Thanks!
I have found your ticket - you sent it to the General section, which is usually given the lowest prioriy when we're unable to guarantee quick response times in all of the sections. Unfortunately we don't have a definite answer for you, but I will send you a response in a second, with my best guess. I don't want to reply to your ticket publicly on the forums. :)
Sorry about the wait!
I had to go on a meeting before replying on the forums, but I did move the ticket before that. I now see that Genoan beat me to it, and we both replied. I hope this helps. :)
Post edited February 12, 2015 by Firek
Posted February 12, 2015
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Firek: I now see that Genoan beat me to it, and we both replied.
Two replies for the price of one!

What a deal!
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General discussionGoG not responding to mail anymore ?(28 posts)solved(28 posts)solved
(28 posts)solved