Posted August 12, 2021
It was July 14 - almost a MONTH ago, and still nothing has changed. I think that this amount of time was more than enough to request a new batch of serial keys.
SmollestLight: As our Support has already answered in your ticket, we have informed the appropriate team. Please keep in mind that the forum is not the place to escalate tickets.
Basically, you sold me (and other customers who bought the game recently) a product with features that are missing due to your fault. The moment when the serial keys ran out was overlooked by the GOG staff, not by the customers or someone else. In this situation, you should at least apologize for the inconvenience you caused.
Do your job properly and no one will have to "escalate" anything on the forums.