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low rated
I've tried https://forums.civfanatics.com/, I've tried this forum. I can not get any support for getting mods to work with Civ4 under Linux Wine.

Response from GoG support.
"Unfortunately (like luck has anything to do with what they provide support for), we can (like they have no choice in the matter) only support for games being ran on their native platforms. "

Get some people with some Wine knowledge on your support staff and support your damn customers!!!

It's especially relevant as it seems GoG is partially responsible for my problems possibly using abnormal/faulty registry keys and changing windows registry keys in Wine is definitely an additional level of complexity.

Maybe I should only buy my games from Steam.
Post edited February 03, 2020 by myconv
high rated
Are you kidding? You want Gog to fix a game broken by mods? Wake up!
high rated
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myconv: I want to get the mods working in the first place, they didn't break anything, poor reading comprehension shown there.

The point is I want support from GoG for games bought from GoG to run normally. Obviously if a game has not been fixed to run in Wine they can't provide support. But many games now run on Wine, and they should provide support for that. It is a very reasonable expectation so are you kidding? on how you try to twist things back on me.

Well you think Drumpf's not an idiotic asshole that's destroying the country, so what can I expect from a Drumpf supporter. Certainly not support for people getting support for product paid for, apparently.
Well, sweet pie, get the modders to get them running or don't use them.
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myconv: It is a very reasonable expectation
You are free to have that opinion. But nobody promised you the thing you want.
high rated
The game is sold here as compatible with Windows 7,8, and 10. If they had Linux as a supported platform then they would be able to help you.

What you are doing would be comparable to if someone bought a pair of shows then complained to the store that the shoes didn't fit a friend who wasn't even there when the shoes were purchased.

Plus no online retailer offers support for third party mods as they do not have the original source code of the mode to see how it interacts with the official code.

I would recommend trying a Linux gaming forum for support as they would be more well versed in the matter.

If you contacted the publisher you would get the same response if they don't have an official Linux port of the game.
I've bought a game during the Christmas Sale that would regularly crash and was basically unplayable. While this seems to be a common bug that's distro agnostic and apparently occurs on Ubuntu, too, I'm running Solus, which isn't supported by Gog. Contacted support anyways and got a refund. Which is pretty swell.

That really doesn't have anything to do with the topic, but since it's bait anyways I thought I'd balance it out.
Here's a video of a baby penguin.
high rated
How dare you to not support a game that does not run natively on linux, GOG?

How
Dare
You??
Also a heads up, I did some searching about your issue and it seams the Steam version of Civ IV is harder to get running on Linux then the GOG version.
everyone in this topic said everything i could think to say.
high rated
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myconv: Maybe I should only buy my games from Steam.
The Steam version of Civ IV doesn't support Linux either.

Let us know how Steam support responds to you when you bitch to them that "their" game can't run some third-party mods on Linux WINE. Apparently you are expecting them to bend backwards to support you there, LOL!

You have just proven that sometimes, the customer clearly is wrong.
Post edited February 03, 2020 by timppu
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myconv: ...improper grammar probably indicating non-native English speaker...
No fucking shit, other than maybe 500 million people, the rest of the world speaks English as a second language.
Post edited February 03, 2020 by MadalinStroe
You cannot expect GOG to support an OS that the game developers themselves don't support. It's nice something like Wine exists, but it is an unofficial tool that GOG has never included in the compatibility information in the game page.
Post edited February 03, 2020 by ConsulCaesar
low rated
Willing to help at all does not equal "bending backwards".

There is a difference between them collecting basic information others have developed and then sharing it as best you can to your customer base via knowledgeable support agents.

And flat out refusing to even try to help at all. The latter is what GoG does.

Wine has progressed so far that native support can become rather irrelevant much of the time, thus whether game is natively supported by Linux or not becomes only a excuse to not try for GoG.

Anyone here who appreciates GoG should also not make excuses for bad/nonexistant service from them. It doesn't work for Apple users and it isn't productive here either.
Post edited February 03, 2020 by myconv
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myconv: Willing to help at all does not equal "bending backwards".

There is a difference between them collecting basic information others have developed and then sharing it as best you can to your customer base via knowledgeable support agents.

And flat out refusing to even try to help at all. The latter is what GoG does.

Wine has progressed so far that native support can become rather irrelevant much of the time, thus whether game is natively supported by Linux or not becomes only a excuse to not try for GoG.

Anyone here who appreciates GoG should also not make excuses for bad service from them. It doesn't work for Apple users and it isn't productive here either.
Again, you are blaming GOG for something they, nor the creator of the game, have stated they would support. The game is Windows only here (as well as Steam) thus they only are able to assist with Windows platform as they do not have people or the tools to help in Linux since they clearly show they do not officially support Linux.

The same thing would happen if you filed a support ticket at Steam as Civ IV is not officially supported for Linux, the same thing would happen if you contacted 2K Games (the actual publisher and owner of the game) as they offer no official support for Linux and offer no supports for mods.

Again you should look at Linux gaming sites ofr people who may have solved the issue already or see if a new WINE wrapper is available.
Would you be upset if GoG didn't support you running a game in your own custom built OS? Or on DOS? The supported OS's are clearly shown on the game page along with the other requirements, if you buy something that is clearly marked as unsupported for your software or hardware that's on you, not GoG.

Would you get mad at Walmart for selling you Bluray when you only had a cd player? Would you expect them to re-engineer your cd player to play Blurays?

You're basically admitting that you ignored the system requirements because you think Wine is bulletproof (which everyone with any sense knows it's not) and then you got mad that you can't figure out how to make it work and expect other people to clean up after you. You took a chance on something that was an obvious chance and it didn't work out for you, just grow up and take your lumps.
Post edited February 03, 2020 by firstpastthepost