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Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.

One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.

Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.

Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.

Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.

The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
Good stuff.
As long as we get Witcher 3.

Don't feel bad Frenchmonk. I there's nothing wrong with wanting to try something new if you fear for the company's longevity. All that matter was that you listen to your costumers when it mattered =)
That's why having found GOG once I stay here and will stay till death do us apart.
Say bye to Steam - and join the Team!
Post edited March 11, 2014 by Rodor
Awesome, thanks for listening. I can now get back to buying from gog first and others second.

Don't worry, people will turn against you once again in no time.
high rated
You've carefully restated that there will be pricing changes but have taken steps to minimize the impact on the users most affected.
Very well done GOG.
Hopefully the storm of good publicity to follow will make up for your losses in codes/credits.

Thank You! ;-)
I didn't expect this at all. Thank you for listening. It's often hard to say 'sorry' -- especially for businesses -- but the fact that you did says it all. Again, thank you.
Nice to know GOG actually listens to it's customers, unlike other places.

Keep up the good work!
I salute your awesomeness! o7
high rated
Better, GOG. Much, much better - Thank You.
I didn't really understand the rage going on, but I'm happy that it will probably end now :)
high rated
First of all, let me say well done to GOG for conceding that they got it wrong. Although it took longer than some may have liked, it is majorly better than what many businesses in the same situation would have done i.e. nothing. The compensatory measures (in the form of store credit) will be welcomed from most people. Whether this will persuade people back or restore the goodwill GOG had is a different matter, however it is a much better situation than what was at hand.

It does irk me however that GOG will now effectively be paying for the poor business practices of their new partners, and in some ways encourage regional pricing from other publishers knowing that GOG will compensate the customers accordingly. Yes, I know GOG placed themselves in this position, but it still encourages people to buy products that, frankly, aim to rip people off and encourages the use of regional pricing. I thus still believe that these new regionally priced games should not be purchased; not to detriment GOG, but to show publishers that such practices are unacceptable in any guise, even when a DD makes up the difference from their own pocket.

Overall that regional pricing was considered at all wasn't right in any way, but props to GOG for trying to rectify things a round about way. Whether this was a change of heart or a simple evaluation of the future prospects for GOG given the recent uproar is unclear, either way it may persuade people back. I think many people want GOG to succeed, but success founded through the sacrifice of key principles will be no success at all.
low rated
Yay! Less new games... {sigh}
Thou art forgiven your sins. Our alliance grows anew.