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hi,

I have Siberia II in my steam library but it isn't being detected by gog connect, i've waited two days for the library to refresh as suggested on the gog connect page, and have used the refresh button a few times no luck

anyone can help? there's only 2 days left for me to connect the two


thanks in advanced
Greymouse
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greymouse: and have used the refresh button a few times no luck
Assuming you pressed the green refresh button in the GOG Connect page and not the refresh page button of your browser, you best bet would be to contact support.
I had the same issue and contacted the GOG support. They fixed it somehow.
You made sure, your Steam profile is public?
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jpilot: I had the same issue and contacted the GOG support. They fixed it somehow.
thanks for your reply's which support page did you use to contact them? not sure which of the support links to use

is there a direct email address?

thanks
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greymouse: and have used the refresh button a few times no luck
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JMich: Assuming you pressed the green refresh button in the GOG Connect page and not the refresh page button of your browser, you best bet would be to contact support.
yep the green refresh button
Post edited November 11, 2017 by greymouse
avatar
greymouse: hi,

I have Siberia II in my steam library but it isn't being detected by gog connect, i've waited two days for the library to refresh as suggested on the gog connect page, and have used the refresh button a few times no luck

anyone can help? there's only 2 days left for me to connect the two

thanks in advanced
Greymouse
Hello.

Since support might not reply till Monday, you can try the solutions posted in the link below:
https://support.gog.com/hc/en-us/articles/115003586109-Problems-with-GOG-Connect-possible-fixes

If none of them work, you can contact support by going to the link below:
https://support.gog.com/hc/en-us/requests/new
avatar
greymouse: hi,

I have Siberia II in my steam library but it isn't being detected by gog connect, i've waited two days for the library to refresh as suggested on the gog connect page, and have used the refresh button a few times no luck

anyone can help? there's only 2 days left for me to connect the two

thanks in advanced
Greymouse
avatar
Grargar: Hello.

Since support might not reply till Monday, you can try the solutions posted in the link below:
https://support.gog.com/hc/en-us/articles/115003586109-Problems-with-GOG-Connect-possible-fixes

If none of them work, you can contact support by going to the link below:
https://support.gog.com/hc/en-us/requests/new
okay thanks heaps
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jpilot: I had the same issue and contacted the GOG support. They fixed it somehow.
avatar
greymouse: thanks for your reply's which support page did you use to contact them? not sure which of the support links to use

is there a direct email address?
There is no direct email address that I am aware of, but you can click on the "Support" link in the menu and then on any category. Scroll down and you'll find the "Contact us" link.