I have a few purchases I've made with a different email while not thinking clearly (derp), but I've come to discover that there is no way to merge accounts. It is very annoying to have a split library, and GOG support is unwilling to do anything about this.

Is it unreasonable to ask that they consider this feature?

They're probably afraid of something like this.

Only if one of the accounts is wearing a condom.

In the TOS, accounts are personal and not transferable. That's the necessary drawback for a DRM free business (one can argue it's based on goodwill before anything but still).

I get this, but they're both my accounts. Hell, the emails are even the same except for the domain. But yeah, I know the TOS.

I don't quite understand what it has to do with DRM (free). Do other stores like Steam etc. (which have DRM) allow account merges then?

Maybe the reluctance simply comes from the GOG account system not supporting moving of games from one account to another, so GOG would have to do it manually which may or may not be lots of work. And then if someone would suddenly complain hey where are my games, and GOG would have to transfer them back... From GOG's point of view it is just unnecessary additional work.

Also they probably don't want to promote the idea that some people would indeed sell their accounts. It might be more lucrative to buy someone else's account, if you knew you could merge it with your own account.

Couldn't they just sell the install files that are DRM free? I mean, what's the point? Thankfully, I can download the install files from my second account and that's that, but it's just a hassle if I want to check for updates, etc.

Who? The one wanting to sell the account?

Selling the installers probably doesn't make much sense since anyone who wants to get the game installers in an illegal way, can do that already by pirating them from pirate sites. Why pay someone else for what you can do for free?

What makes (selling) a GOG account worth something is the GOG support you get along with it. Like as you said, the updates, the ability to redownload your games as many times as you want, etc.

Make no mistake, I am not saying you shouldn't wish for merging of your two accounts. If I was in a similar situation, I'd want the same. I'm just explaining why I feel GOG might be reluctant to do that, or allow it.

If you have multiple accounts for some reason, it's your responsibility to pay attention to which one you're using at a given time, and make sure you don't make purchases in the "dummy" account or whatever. As has been stated, I can totally understand that there might be good reasons why Support is leery of doing this considering how many problems it could potentially cause down the line (e.g., if the merged accounts turned out to belong to different users, one of whom was unaware of the merge request).

It's totally reasonable to request this feature of course. Or any other feature for that matter. Naturally, it's totally reasonable for them to have rock solid business reasons for not considering implementing said feature also.

I've got two Steam accounts due to not using Steam for a number of years and forgetting my credentials and going ahead and making a new account - then later on recovering my original account. That's all on me though for:

1) Not keeping better care of my original Steam account credentials.
2) Not doing everything I possibly could have to try to recover my Steam account when I returned and wanted to start using Steam again.
3) Not properly familiarizing myself with Steam's terms of service agreement and what one can and can not do with it.

Yeah, I'm a real doofus for letting that happen and being careless with my original account. Nowadays I have to thank Valve for making me wake up and pay more attention to TOS agreements and take better responsibility and care over not only my Steam account but all online accounts I make. That's made a lot easier through using PasswordSafe (or KeepassX) nowadays though. Wont ever happen to me again!

In the end though, my newer account on Steam is the main account nowadays and the old account only has a small handful of games from a decade ago in it. The nifty thing is that all of the games I had in the old account I managed to accumulate duplicates of in my new account over time via promos and a Valve-everything pack purchase so the old account is now more nostalgic to me than anything. The only thing merging the accounts could potentially give me is a 12 year account badge and the useless prestige that comes with that which I don't assign any value to personally. :)

It's all good. :)

That's the idea. The market of 'used' games is not a Real Thing since quite some time.
With DRM free games, account theft / merge / resell is more appealing or feasible than DRM-locked ones.