Ordered software from GamesRocket. Because it was cheaper & promised 5-15min download...
Could not buy right away, said I needed to join. Tried too. Said that email is used for another account connected to associated partners! Did not say who, so I could use correct password...
Option B, use Amazon. I did... Amazon emailed, you initiated a payment. 1 hour later Amazon said GamesRocket has charged you for purchase... PAID, DONE, WAITING...
1 hour, 2 hours, tried logging in again. Used password reset... No reply after2 hours. Tried again! No reply after 4 hours.
Next morning I noticed support email on invoice. GamesRocket did not reply by end of day.
Searched next morning about Gamesrocket problems. Found Trustpilot!
Trustpiolet blog had 6.3 stars for GamesRocket... I tried adding comment to blog.
Trustpilot made me join. But said that email is used by account connected to associated partners!
This time I researched TrustPilot. Found MMOGA on blog site. I have joined them last year.
I know the password to login NOW!!!! Yeah... Logged in. Back to GamesRocket comments page.
Tried again to leave comment about GamesRocket. Can't , TrustPilot said I need a reference number from GamesRocket to continue!!!!!!!!
SOUNDS LIKE A WAY TO CONTROL BAD PRESS!
Went to Amazon on day 4 to cancel order because of NO contact by GamesRocket...
Was forced to goto Amazon Europe site. Where everything was in german! Yes I tried to go back to english!
It left the Europe site with no option of canceling my order! No order recognized.
Sooo back to Europe Amazon site. (by the way, Amazon has declared "NO MORE PAYMENTS THRU AMAZON to third party sites end of this year"
Did alot of translating of german... Closest I got to canceling order was to send another message to GamesRocket. Because GamesRocket has not acknowledged order to Amazon yet. Must wait 2 days after that to cancel an order!!!
WeeeLLL! Today GamesRocket sent email. Stating, " Thanks for your purchase".
No instructions to or link to a download page. No acknowledgement of payment yet. NO SOFTWARE!!!
I have waited 6 days for " THANKS FOR YOUR MONEY!"
5-15 minutes download after payment, is CRAP!
It's been 4 hours since email from GamesRocket.
You can't place an order without paying right then. No Ordering and paying later that day or next day.
So wheres my download link?¿?
I wish I could send an electric shock to every GamesRocket employee, even if it cost me the same amount spent on the software for each shock. To fully express my dissatisfaction at being treated like a rag doll!
At this rate of contact. I might have to wait a month to be able to cancel transaction.
Or 2 months to get software.


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How long ago is your purchase via amazon?
Was it marketplace/reseller or what (or in other words, do you still have the link where you bought it?)
And if you are thrown at the German outlet, here are enough guys around which can assist you with that ;)

https://www.amazon.de/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1

top left, marked Rucksendungen in the yellow box. If you are still with in the 30 days, German Law says, it is Amazons problem ;)

And as you haven't received the key yet, the deal is not done yet, hence you are still in the 30 day frame. (at least that is what I asume out of your post ;) )

G2A has Trustpilot score of 8.9 what else did you expect from them.
Consider yourself lucky if you get a refund.

It's a digital download. Not a physical copy. Have not received anything but a "thanxs for yur $".
Amazon wants me to wait till I have more contact with the seller. Before allowing a refund.
I will study the link info you gave. Thanx...

I came across a similar thread from last year. Ironically, it was one of the top few results when you google for the site's title.

https://www.gog.com/forum/general/do_not_buy_from_gamesrocketcom

If you are getting redirected to the German side, that might be, because this deal was done in Germany, if so,

1.) In Germany you can cancel any online/telephone deal within 14 days and nothing to do with "waiting for seller". That is a customer protection right. If needed, I can supply more info. (Also via PM ;) )
2.) If the deal has not taken place, like in your case, you have the right to cancel it anytime, after giving the seller a chance to fix it, what Amazon already confirmed, If still no reaction, another reason to cancel it. (simplest way of saying: breach of contract and/or fraud and here Amazon would be responsible in Germany as well as US ;) )

And if you need with translation, just let me know ;)

Here is an excellent site to use to determine if you should buy from a game store or not.
http://keyradar.com/

just type in gamesrocket.com or gog.com, or what ever site you want to look up, and see if they are a legit or not. do not type in the http:// or anything after the .com,biz, ect, cause it won't work otherwise.

YES, you caught me! I was so excited at finding a price at 45% off. After spending a couple of hours researching products and versions, and pricing. I didn't listen to my gut, didn't spend another 1/2 hour to check them out...
I had just enough $$ in the bank to do it. Ran with it! (this was for my wife) So as my brother-in-law would say, "uck me runnin" . As the game borderlands II shows, 2 pistols at my head. Just ya'll take turns pullin da trigga!
[soundin a little texan/hood] . I promise not to ever do it again. period. Thank you. I went back to Amazon after reading your info. Was able to leave a response with Amazon requesting to cancel. We will see what happens next.

Though KeyRadar does list GameRocket and GreenManGaming as questionable, it somehow missed the last year of Desura as they say "This is an authorized seller. You can safely purchase game keys through this vendor." - which is a very bad recommendation.

One can only hope. Didn't know G2A was connected to GamesRocket. Thanks, saved as a bookmark for future need.


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How much would you had saved if all had gone good?

$19.19. Was $44.99, paid $25.80 = $19.19
Have spent more than 4 hours since purchased to try to contact Gamesrocket for download.
It's been 7 days now. Nothing...

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You'rrrrrrrrrrrre welcome ;)

If you need help, just let me know.