Posted September 24, 2016
Ordered software from GamesRocket. Because it was cheaper & promised 5-15min download...
Could not buy right away, said I needed to join. Tried too. Said that email is used for another account connected to associated partners! Did not say who, so I could use correct password...
Option B, use Amazon. I did... Amazon emailed, you initiated a payment. 1 hour later Amazon said GamesRocket has charged you for purchase... PAID, DONE, WAITING...
1 hour, 2 hours, tried logging in again. Used password reset... No reply after2 hours. Tried again! No reply after 4 hours.
Next morning I noticed support email on invoice. GamesRocket did not reply by end of day.
Searched next morning about Gamesrocket problems. Found Trustpilot!
Trustpiolet blog had 6.3 stars for GamesRocket... I tried adding comment to blog.
Trustpilot made me join. But said that email is used by account connected to associated partners!
This time I researched TrustPilot. Found MMOGA on blog site. I have joined them last year.
I know the password to login NOW!!!! Yeah... Logged in. Back to GamesRocket comments page.
Tried again to leave comment about GamesRocket. Can't , TrustPilot said I need a reference number from GamesRocket to continue!!!!!!!!
SOUNDS LIKE A WAY TO CONTROL BAD PRESS!
Went to Amazon on day 4 to cancel order because of NO contact by GamesRocket...
Was forced to goto Amazon Europe site. Where everything was in german! Yes I tried to go back to english!
It left the Europe site with no option of canceling my order! No order recognized.
Sooo back to Europe Amazon site. (by the way, Amazon has declared "NO MORE PAYMENTS THRU AMAZON to third party sites end of this year"
Did alot of translating of german... Closest I got to canceling order was to send another message to GamesRocket. Because GamesRocket has not acknowledged order to Amazon yet. Must wait 2 days after that to cancel an order!!!
WeeeLLL! Today GamesRocket sent email. Stating, " Thanks for your purchase".
No instructions to or link to a download page. No acknowledgement of payment yet. NO SOFTWARE!!!
I have waited 6 days for " THANKS FOR YOUR MONEY!"
5-15 minutes download after payment, is CRAP!
It's been 4 hours since email from GamesRocket.
You can't place an order without paying right then. No Ordering and paying later that day or next day.
So wheres my download link?¿?
I wish I could send an electric shock to every GamesRocket employee, even if it cost me the same amount spent on the software for each shock. To fully express my dissatisfaction at being treated like a rag doll!
At this rate of contact. I might have to wait a month to be able to cancel transaction.
Or 2 months to get software.
...
Could not buy right away, said I needed to join. Tried too. Said that email is used for another account connected to associated partners! Did not say who, so I could use correct password...
Option B, use Amazon. I did... Amazon emailed, you initiated a payment. 1 hour later Amazon said GamesRocket has charged you for purchase... PAID, DONE, WAITING...
1 hour, 2 hours, tried logging in again. Used password reset... No reply after2 hours. Tried again! No reply after 4 hours.
Next morning I noticed support email on invoice. GamesRocket did not reply by end of day.
Searched next morning about Gamesrocket problems. Found Trustpilot!
Trustpiolet blog had 6.3 stars for GamesRocket... I tried adding comment to blog.
Trustpilot made me join. But said that email is used by account connected to associated partners!
This time I researched TrustPilot. Found MMOGA on blog site. I have joined them last year.
I know the password to login NOW!!!! Yeah... Logged in. Back to GamesRocket comments page.
Tried again to leave comment about GamesRocket. Can't , TrustPilot said I need a reference number from GamesRocket to continue!!!!!!!!
SOUNDS LIKE A WAY TO CONTROL BAD PRESS!
Went to Amazon on day 4 to cancel order because of NO contact by GamesRocket...
Was forced to goto Amazon Europe site. Where everything was in german! Yes I tried to go back to english!
It left the Europe site with no option of canceling my order! No order recognized.
Sooo back to Europe Amazon site. (by the way, Amazon has declared "NO MORE PAYMENTS THRU AMAZON to third party sites end of this year"
Did alot of translating of german... Closest I got to canceling order was to send another message to GamesRocket. Because GamesRocket has not acknowledged order to Amazon yet. Must wait 2 days after that to cancel an order!!!
WeeeLLL! Today GamesRocket sent email. Stating, " Thanks for your purchase".
No instructions to or link to a download page. No acknowledgement of payment yet. NO SOFTWARE!!!
I have waited 6 days for " THANKS FOR YOUR MONEY!"
5-15 minutes download after payment, is CRAP!
It's been 4 hours since email from GamesRocket.
You can't place an order without paying right then. No Ordering and paying later that day or next day.
So wheres my download link?¿?
I wish I could send an electric shock to every GamesRocket employee, even if it cost me the same amount spent on the software for each shock. To fully express my dissatisfaction at being treated like a rag doll!
At this rate of contact. I might have to wait a month to be able to cancel transaction.
Or 2 months to get software.
...
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