Isn't that to do with another branch of GOG(i.e. movies)?

(If not, I am guessing they can get away with MOST of the staff being in Poland to get the aforementioned tax breaks)

Edit/addition.....found this bit in that link:

"Daily communication with GOG's global team (based in Warsaw, Poland) to ensure close collaboration and synchronization on global business development operations and the company’s strategy. This would include regular trips to our Warsaw HQ."

I am guessing that is to get the tax breaks....as otherwise I don't see why conference calls/etc couldn't also be used to stay in touch with HQ.
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Suggestion: Maybe(if possible) make it so that people can set a flag for very important tickets(or add a new category) that would route them straight to the top of the queue or somehow "flag" them for immediate review.....stuff like harassment, major scam artists or flood spammers, etc.

Just a thought.

This is good to hear. :)

This is good to hear as well.

As you can see, their staff are still active, popping up now and then, and it seems on the rise in the last few months.

Here is another example

And look at all the new games and continuing sales.

Clearly they have been busy and have a lot to do, and i have heard reports of some staff leaving in recent times.

So I imagine they are even more short staffed than usual, which is not helped by the impact of the COVID epidemic.

And obviously their priorities are different to ours.

None of that is saying I forgive them for some of their failings, but I appreciate they are probably doing it tough, and like many when doing it tough, the right decisions are not always made due to haste, burnout, financial worries etc etc.

So in the end it boils down to us being as tolerant as we can, while also giving them reminders of their failings from time to time.

Here's to HOPE and the future!

Just checking, do you know anyone, who, when presented with an Is your question important? would not check that box? Nope, I think the stream they have no is a good way, bugs and ideas seperate and bugs taking precedance (assuming that is how it works).

The problem is there isn't even a harassment or flood spammer or scammer option/choice when making tickets....if there was such a category(or a choice in another main category) it'd at least be a start...but right now for some issues you have to pick "other" or "misc" as a choice as there are no options in the tickets that are applicable.

Hmm... at least they answer my email like Human talk to Human. That's good enough for me. One of the reason I stick around to GOG.

I will do so in the future(contact you and the other mods and such). Thanks again.

Note, though, that sometimes I have contacted mods(including smollestlight and Lexrust) and gotten nothing in the way of a reply. Maybe you could ask them to check their PM boxes more frequently? If so, it'd be very much appreciated.

Thanks.
(Also to note: a new category might not be needed, if this was done....just the adding of a flood spam/harassment type of choice or choices to the website issues support ticket form's drop down boxes)

You mean....like Cylons? o.0

Lol. I never expect a joke from a moderator of a huge forums. Good one though! XD

If it's any consolation it's probably not someone actively ignoring your messages.

If you sent 5 well-thought out meaningful messages, then there is someone who doesn't think about their messages or consider the other person who sent 50 in the same period about nothing particularly useful at all.

I don't know if that follows any law but it is an internet thing, the more people become committed to your service the more fervent and opinionated they get and the more paranoid they get about other users influencing the service in a way they don't like.

10 users you have 4 messages per month
100 users you have 400 messages per month
1000 users you have 80000 messages per month

...you get the idea.

You either have a small business where everyone gets personal service or a larger business where nobody does.

There is no happy medium here.