Hi,

I guess, I found your second account: https://www.gog.com/u/kago_akira
That one has your missing Cyberpunk game...

What a "surprise". XD

;)

Lol!...

So, I was right?! :O

Thx the support, but i dont know what mail i used.. Because check 2 main email, and 3 alter. :)

I will try, next day a another solutions.


They wrote me back from gogsupport. I hope my problem will be solved.

Thank you for your helps everyone.

Ok!. But was that other GoG account that Jarik12.3 linked to your other GoG account ?, that happens to have Cyberpunk 2077 as its only game...

Does GOG stop you from having multiple accounts on one email?

If you don't remember having two accounts there is a possibility of them having the same password.

Just at an offchance... Did you sign in via say Facebook or Google? Might try those out and see if you can reclaim your account.

And if you can, attach it to one of your emails you can rely on.
I wonder if it isn't attached to any email account....


edit: going private browsing and trying to log in, i see only gog email and facebook (disabled) being options. But when you compare to say Epic games store, there's a ton more... Regardless it might have been registered to a facebook account, and if so likely a ticket fix is the only solution anyways.

Yes, this is my account because my nick name is very uniq. I dont know, that i signed in fb or anything.
But cannot be ruled out.

My facebook account used equal email for this GOG. That's why I don't understand.

I already feel that the solution is close :)

I dislike chatbot too, but this seems like epic fail on the user side if anything. I guess gog should add a 6th solution to its faq for cases when the user forgot which account or email they used to register their game, but there is only so much one can do to make the system foolproof.

Both accounts even used the same avatar until recently. I would just get back to the old account with the underscore in the name. Jarik and the rest of community already did the homework for op and a better job at figuring out their main account.

Fun fact: this account (the one without underscore) is from August 2020, the underscore account is from December 2020.
So, this account is the old account - the Cyberpunk account (with underscore) is the new(er) account.

Yes, I tried to change the picture to see if the two are really different. Because cant find any emails for second account.

I wrote before, that i remember the install without gog options is a bad, and I did something to make it work properly.
But sorry, i cant remember what. : S

Possibly that i made account with facebook. But facebook used same email with this KAGOAKIRA account.

Yeah semantics, sorry dude. Let's call it main* instead of old an account then, as the meaning wasn't obvious enough.

My fun fact addition is that I had an older account than this one on gog, but never bought any games with it so it fell to obscurity. Same goes for steam, where the email service I registered it with even ceased to function about a decade ago. For me they are old accounts not because they are in fact older, but because I no longer log into them, same like the op... although for different reasons ofc. Nobody asked, but here it is anyway!

*Main account as the one where you buy/register/play your games, as in contrast to alt account(s).

However the timeline and implication for this story is quite funny indeed.


It's very unfortunate indeed, but i don't blame you - I forget stuff all the time. Heck I don't even remember what I had for breakfast today or which hentai I already watched before. It seems I'm watching the same stuff all over again.
Anyway, I hope that the support can verify all this on the backend and maybe merge both Kagos into a single big KAGOAKIRA, kinda like when Powerrangers are morphing!

So, it was user error all along... *rolleyes*