mechmouse: Regarding NMS refunds.

I do not think "reasonable" time has passed to fix the issues, nowhere near as it was released 2 weeks ago.

If its unplayable in 3-6 months or, like with batman, the developers say its really badly broken, then refunds should be given out under faulty goods laws.

Pheace: That's absolute nonsense, if your product is faulty no law is going to state you to wait 3-6 months. They have to repair it within reasonable time (less than a month MAX) or they need to give you a refund.

That said, I'd argue bugs etc fall within reasonable expectation for software and for it to be called a 'faulty' product it would have to quite literally not work or be impossible to finish the game for instance.

Toshi.703: *Snip*

PookaMustard: Simply put, for most games on Steam, if you have the account, and the ownership of the game in question, BUT NOT the client, your newly bought game is as good as paperweight.

Toshi.703: Very simply I want to move my business because Vapor sold me a defective product, and refuses to refund my purchase.

Luned: Please make sure that you understand GOG's refund policy so you don't end up unhappy with them as well. You wouldn't have gotten a refund from GOG for NMS once the game released either, unless you could prove that the game would not work on your PC after good faith efforts on your part.

This doesn't mean "playable but buggy" gets a refund.

This doesn't mean "I don't like the gameplay" gets a refund.

This doesn't mean "I thought the game card was joking when it said single-player" gets a refund.

This means "can't start game", or "game crashes every 10 minutes after three patches and trying every workaround I could find online or that your tech guys suggested", or "developer didn't state that OpenGL 4.5 is required in their Minimum System Requirements, and my system can't do that" gets a refund.

Toshi.703: Very simply I want to move my business because Vapor sold me a defective product, and refuses to refund my purchase.

Toshi.703: Hi, all! I wanted to provide this example of the typical tomfoolery that goes on over at "Vapor".

I made the unbelievable mistake of preordering NMS on Vapor before I knew what NMS would really be like. I should've preordered it on GOG. I have been trying for over a week to get a full refund. I thought I presented my case very well for why I should get a refund.

---- [ BEGIN SPOILER WARNING ] ----

FROM ME:

Hi,

I have always tried to be realistic with your refund system. I know you have a 2-hour or less policy and a 14-day window. However, in this case, No Man's Sky is a scam. Sean Murray sold me this game using false advertising.

The amount of gameplay and game breaking bugs in No Man's Sky is staggering. I have encountered more than a few that have made the game nearly impossible to play. Here is a couple I was able to record.

https://vid.me/wlaQ - This "Lift Off" bug flings my spaceship into orbit
https://vid.me/4WLA - Actual holes appear in planet's geometry

Besides the rampant bugs, NMS is also missing core features Sean promised would be in the game at launch. He even showed them in gameplay footage mere months ago implying they were in the game. Instead of listing out all of these missing features I'll provide a link to three videos that provide an excellent overview of many of the most glaring "omissions".

https://www.youtube.com/watch?v=Kuz3WETd4ug
https://www.youtube.com/watch?v=AE0nuW-mQ8A
https://www.youtube.com/watch?v=uTTPlqK8AnY&t=9m49s

All that aside, I think the most insulting aspect comes from the "ending" itself. Much like "Journey of the Light" there is no ending in No Man's Sky. Sean kept telling us the purpose of the game is to get to the center of the universe (e.g. the bright light off in the distance). However, I found out that the bright light in the distance is not the center of the universe but is the heart of a galaxy. Once I reached it, the game flung me to another random world, in another galaxy, and broke my stuff. Worse, if I were to stomach this torment somehow for 255 more galaxies, the procedural engine itself will break. Yup, the game quite literally has no ending. Sean PROMISED, if nothing else, that there would be "something amazing" at the center of the universe. I was robbed that one tiny shred of potential satisfaction I could have had with this game.

I believe NMS is a counterfeit product or was sold significantly not as described. There is no other way to explain the game given its dizzying array of bugs, its rage inducing ending, and the dozens of missing features. The purpose of this email is to request a refund.

----

FROM SUPPORT:

Thank you for inquiring about a refund for No Man’s Sky. There has been some recent confusion in the community about Vapor refunds for this title. Our standard refund policy continues to apply to No Man’s Sky, and playtime continues to matter when refunding the product.

We’ve reviewed your playtime and unfortunately you do not qualify for a refund.

Please review our refund policy here:

----

FROM ME:

NMS is a broken game and was advertised significantly not as described by Sean Murray. I have gone through all the channels I am aware of to plead for a refund. If I can't trust you to refund a game like NMS in its current state with all the issues it has, then how can I trust you for future purchases?

Please do the honorable thing.

---- [ END SPOILER WARNING ] ----

So this is where Vapor is at. Knowing all the issues No Man's Sky has they are refusing to give refunds. So, even if Vaper gives me a full refund I think NMS is the last straw. I'm going to switch my business to GOG.

I have a couple questions I wanted to ask.

1. How is the selection of new titles on GOG?
2. Do many of the newer titles appear on Steam and GOG simultaneously?
3. Can I import or play my Steam games through Galaxy? If I give GOG my business I'd rather launch my Steam library through Galaxy.

Finally, to CD Projekt Red, I'm really sorry guys! Between GOG and the Witcher games, I've been a huge fan of your work. I'm really sorry I took so long to convert over. Please forgive me. :)

Ricky_Bobby: GOG is 99% about Indie games and older PC games. An exaggeration perhaps, but my point being: modern triple-a games are extremely rare on GOG. This is unlikely to change anytime soon. If indeed it is even desirable for GOG to switch focus to modern triple-a deals instead of securing older PC games. It's certainly not something I would like to see.

You should probably do what many people here do; use Steam for triple-a games that are exclusive to Steam, and use GOG for DRM-free older PC games and Indie titles.

OneFiercePuppy: Yes, because most games on Steam use DRM. The disagreement was about the client itself being DRM - it is not. The non-OP user I replied to made the mistake of conflating "A which is B" with "A which allows B".

Your definition of DRM is end-user reasonable. It also excludes the Steam client from counting as DRM for many games, since you can play in offline mode (and you said you don't care how the game was obtained, so I take that to mean for purposes of the discussion, you'd be willing to download a DRM-free game through the client as long as you could then, after installation, play offline.).