Posted December 04, 2023
high rated
Hello GOG Staff, as you know, one of the oldest and most annoying parts of the GOG store front is the fact that various Lesser Editions do not get marked as owned, despite us owning Higher Editions, or that various Bundles do not get marked as owned, despite us owning all contents within.
Now I understand that this is a complex and nuanced issue. There are games like ENCODYA, which do not have a "Deluxe Upgrade" DLC and so we do not want people, who have bought the Standard Edition, to be locked out of buying the Deluxe Edition later on, in order to override the previously-purchased Standard Edition. That is actually a big problem on Steam with this game. If we buy the Standard edition on Steam, both editions get marked as owned and we cannot upgrade, without refunding the Standard Edition.
Relevant Attachment: Image 01.png
So in this specific case, GOG's ownership label problem becomes a benefit. These cases are rare though. In most cases this issue achieves nothing, other than to make "Hide owned products" filter less effective.
At the same time I understand that sorting this problem would be a big undertaking and that there are risks, that trying to tackle this problem may create many unforeseen consequences.
That being said, we also know that the Checkout Page is aware of our ownerships properly and warns us whenever we are about to rebuy owned content.
Relevant Attachment: Image 02.png
With this in mind, I propose a "middle ground" solution. Don't mark affected items as owned, don't prevent us from re-buying them either. Keep the checkout warning, but introduce new Label(s) as a form of shortened checkout warning on the store front.
This new Label or Labels could be "Partially-Owned" and / or "Owned Indirectly", or something similar. I'll leave the exact wording for you and your marketing team to figure out. It could look something like this. What do you think?
Relevant Attachments: GOG - Partially-Owned Concept.png and GOG - Owned Indirectly Concept.png
With this/these Label(s) in place, you could create a new filter called "Hide Partially-Owned products" or "Hide Indirectly-Owned products". This new filter should be independent from the existing "Hide owned products", which would allow us to mix and match them, thus greatly improving our shopping experience.
Now I understand that this is a complex and nuanced issue. There are games like ENCODYA, which do not have a "Deluxe Upgrade" DLC and so we do not want people, who have bought the Standard Edition, to be locked out of buying the Deluxe Edition later on, in order to override the previously-purchased Standard Edition. That is actually a big problem on Steam with this game. If we buy the Standard edition on Steam, both editions get marked as owned and we cannot upgrade, without refunding the Standard Edition.
Relevant Attachment: Image 01.png
So in this specific case, GOG's ownership label problem becomes a benefit. These cases are rare though. In most cases this issue achieves nothing, other than to make "Hide owned products" filter less effective.
At the same time I understand that sorting this problem would be a big undertaking and that there are risks, that trying to tackle this problem may create many unforeseen consequences.
That being said, we also know that the Checkout Page is aware of our ownerships properly and warns us whenever we are about to rebuy owned content.
Relevant Attachment: Image 02.png
With this in mind, I propose a "middle ground" solution. Don't mark affected items as owned, don't prevent us from re-buying them either. Keep the checkout warning, but introduce new Label(s) as a form of shortened checkout warning on the store front.
This new Label or Labels could be "Partially-Owned" and / or "Owned Indirectly", or something similar. I'll leave the exact wording for you and your marketing team to figure out. It could look something like this. What do you think?
Relevant Attachments: GOG - Partially-Owned Concept.png and GOG - Owned Indirectly Concept.png
With this/these Label(s) in place, you could create a new filter called "Hide Partially-Owned products" or "Hide Indirectly-Owned products". This new filter should be independent from the existing "Hide owned products", which would allow us to mix and match them, thus greatly improving our shopping experience.
Attachments:
image_01.png (90 Kb)
image_02.png (39 Kb)
gog_-_partially-.png (397 Kb)
gog_-_owned_indi.png (396 Kb)
Post edited December 04, 2023 by SargonAelther