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So the update downloads in GOG Galaxy 2.0. I launch the game by hitting the PLAY button.

As soon as I get into the game and get to the main menu, I hit the key on my keyboard to claim my rewards for the game and get an error telling me I have to launch GOG Galaxy 2.0 after logging into my account in order to claim my rewards.

When I go to load a game, it tells me that the Cloud service isn't working and that I have to load local save games only.

GOG Galaxy 2.0 is up and running, I am logged in. I even get the cloud save successful message when I quit the game, so...

Hilariously, I came to the forum to see if anyone else is having trouble like this but instead see a bunch of other complaints that have me wondering if I even WANT to play the game right now, due to some... questionable decisions on the part of CDPR.

Regardless, I do want to figure this out. Is anyone else having this issue?
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TheRogueX: So the update downloads in GOG Galaxy 2.0. I launch the game by hitting the PLAY button.

As soon as I get into the game and get to the main menu, I hit the key on my keyboard to claim my rewards for the game and get an error telling me I have to launch GOG Galaxy 2.0 after logging into my account in order to claim my rewards.

When I go to load a game, it tells me that the Cloud service isn't working and that I have to load local save games only.

GOG Galaxy 2.0 is up and running, I am logged in. I even get the cloud save successful message when I quit the game, so...

Hilariously, I came to the forum to see if anyone else is having trouble like this but instead see a bunch of other complaints that have me wondering if I even WANT to play the game right now, due to some... questionable decisions on the part of CDPR.

Regardless, I do want to figure this out. Is anyone else having this issue?
Same here. No Phantom Liberty rewards (no Rarog Vest, no Wild Hunt Jacket and Gwynbleidd, no Scorch and GWENT T-shirt, no Chesapeake weapon from Amazon Prime Gaming). I only got Quadra Sport R-7 „Vigilante” (in-game message and car added to my list).
EDIT - IMPORTANT: I verified game files. After verification all rewards are visible in game main menu and granted in game.
Post edited October 01, 2023 by Hurtownik
Found this thread through Google, and my solution was ultimately different, so maybe this will help somebody: I needed to remove custom executable launch parameters I set years ago as part of a mod to remove intro screens from startup. Apparently that makes it think it isn't being launched through Gog Galaxy.
I got same issue. Talking with support was useless and fix for me was to uninstall gog galaxy client, install it again and import games. Unfortunatelly after two weeks issue get back so in my opinion it's a problem with gog galaxy client itself that they can't fix