You're absolutely right and I stand corrected. Still, the fact still stands that Galaxy is not a finished, final product and a lot of people are having trouble using it. That, and the fact GOG seems to be shoving it down our throats, even though it is, in fact, completely optional and in no way mandatory. I mean, when they restructured the library they actively hid away GOG Downloader links and placed a huge button reminding you to "TRY GOG GALAXY". I always prefer to use GOG Downloader instead of downloading directly via my browser, mostly because I don't have to deal with downloading multiple parts of an installer manually, and the way they handled things wasn't the smartest, at least not for people who, like me, used the GOG Downloader to download the installers. It seems as if they're somehow trying to replace the GOG Downloader with GOG Galaxy, even though Galaxy is still in beta form and most of its advertised functions aren't still implemented. I think Galaxy should be the one option "hidden away", and not GOG Downloader.

Despite all of that, my post wasn't exactly about Galaxy, it was just something I thought I should address because others before me had mentioned it.

Not complaining. Just not celebrating because Valve is doing the bare minimum. Even EA had fairly decent refund policy long before Steam.

Dat doomsaying.

Well... I didn't buy the Witcher 3, even having the previous two, because with the discount was still with more expansive than buying a physical copy in USA.
With Steam, I can buy the game in Mexican pesos, because they only care that I have a valid mexican credit card. With Gog, I'm stuck to full european prices, or waiting to get a full physical copy in USA. So, now they have refund is very tempting.

Yet, classic good old games are one the strong points in Gog yet AND the fact that the founder don't hate to death Windows guarantee that Gog will make big efforts for any future Windows version support our games (For steam, Fallout 3 is a good example since Windows 7 of what you can expect)

It's a free world and a a free market.
Competition is a way of bettering oneself to surpass the others.

The people that founded GOG had a huge, brilliant idea back in the days: GOG.
If they are still around, they will comeup with something else.

The problem is that they have started looking at competition instead of being true to the basic idea, that was a solid fondation.

Still, I feel GOG way much better than STEAM.

I have to say, it's pretty common for me to spend more than 2 hours trying to get a game to work.
This policy has two problems

1 - If I legitimately try, I can't get a refund (screws legit customer)
2 - I should just refund at the first hint of trouble (screws game maker)

Now what? Nothing. No big deal. Besides, they even messed up the conditions under which they give a refund, themselves. Already people complain. Actually, in trying for once to imitate gog and do something nice, they ended up damaging people. Again.

So now, the paid mods - sorry, they cancelled that. Or the region lock. The cross region trading ban. The DRM. The obligatory client. The no Rollback or previous version roll Galaxy is going to have... Their craptastic support. And don't forget their season passes, DLCs and everything overcharged, mutilated and sold very expensively each small piece.

What now? Nothing. Everything is exactly as was already before.

For European customers, Steam is far behind GOG - 1$=1€ policy (mostly) and no Fair Price Package.

Couldn't bother explaining what they actually did wrong there or?

As for different versions in Steam, it's possible, it's just that barely any publishers use it.

I love doing that. I always try to end with somebody crying - former GOG staff, us, etc.

good point.
though i don't really see a danger of abuse for dos games, given how easy it is to get a illegal copy of those. why go through the hassle of a refund?
but apart from that, either they didn't see this issue, or they decided to just wait and see if this actually will be abused in significant numbers.

they also write: "You can request a refund for nearly any purchase on Steam"
which kinda leaves them a backdoor to exclude certain games from the refund policy ;)

http://www.gog.com/forum/general/steam_now_offers_refunds_and_im_out_of_a_job/page1

In that case, though, they must explain the reason of doing so. Saying "But those games don't require Steam to run!" might be true, but it's not like there is any official way of knowing this. :P

Ah, so it's a bad thing to offer refunds. Gotcha.

Nope. It's bad thing to offer refunds, at/under UNFAVORABLE circumstances/conditions.

As is a really bad thing, offering games with very restricting and abusive to the customer, terms/license/agreement.