BreOl72: Your post somehow doesn't convey any crucial information.
So you had a problem - and the reply you got was unrelated to that problem? And you call that "a bad day at customer's support".
"A bad day at customer's support" usually implies that the person on the other side was rude to you.
But if indeed the reply you got, simply had nothing to do with your problem, it may just have been some hiccup with their ticket numbers.
In which case you simply answer - in a kind way - and point them to their error.
No need to make a fuss about it in the forums.
GameRager: The OP post(to me) seemed civil in tone and not accusing anyone of anything in a truly bad way, and they wanted to make a thread about it. True, they could've just let it go, but seeing as many others post random/silly threads with such topics I figure if it leads to any good discussion in general then it's a net positive.....though of course everyone's mileage may vary.
Well I'm putting you as problem solver, for you are one of the few who got the purpose of my posting. You are right I was not accusing anyone of anything, just asking something. If that's still allowed ;-)
Flyingfluffypiglet: Who said I didn't! I must still be caught in the bad day loop and perhaps I didn't make myself clear enough in my initial post? I thought I did....
InkPanther: You haven't wrote anything about follow up, I must have assumed that you didn't. Mea culpa.
So, have they replied yet?
No worries. Yes there were replies going both ways and, as I've said on another reply, there was the Support I knew and appreciated, glad it seem to have been, okay not day but bad moment, and not a trending new thing going on, as in Support going downhill here too ;-)