The problem is that very often customers are very tolerant towards lack of support only as long as they don't need it.
When start needing support a lot of them suddenly stop being tolerant and start screaming how intolerable it is that the game they just bought doesn't work and how outrageous it is that support hasn't yet answered to the e-mail they sent 10 seconds ago.
This, so much, this!
But if you sell the games with a clear warning that it only works under Ubuntu 12.04 and everything else is entirely at your own risk and probably doesn't work than these people will not scream a lot or their screaming will be shouted down by the arguments of us reasonable people
Oh yeah, I can totally see the war raging in the comment sections.
It's so popular nowadays to scream insults at eachother, when someone faces a problem, that others don't encounter and therefore gets humiliated (sometimes for a reason, no doubt about that
) as dumb, entitled or "Kiddie that should stop whining".
enjoy that - I
don't! And in the interest of humanity, I hope I'm not in the minority in that matter.
See, I'm no Linux user (I tried it once, only to find, that almost all my peripheral stuff (Printer, scanner, etc.) wasn't supported by Linux - and yes, I googled for solutions - only to find, that my stuff was on a "black list" of officially unsupported peripherals
Not Linux' fault, of course...but it made my decision to stay with windows much easier. I
see linux as an OS for tech savvy people. Some of you might disagree with that - but this is my opinion.
Thing is: regardless of how "more intelligent", "more reasonable" or "tech savvy" you think of yourself as a linux user (compared to the average Joe Dumb /Windows User - do you give that same credit to the next friendly linux user from your neighborhood , too?
Don't you expect him/her to get upset, whenever he/she paid good money for a product, only to get reminded, that "it is not supported" by the company that sold it
to him, when it is not functioning as it should?
Because in my experience - whenever someone paid money for something, the last thing he/she wants to hear or read is: "It's your own fault, didn't you read the description before you purchased the game?", or: "If you're too dumb to get it running, maybe you should stop playing at all!"
And rest assured, these are responses some
of your fellow linux users will give, respectively receive. And, as an afterthought: IF your beloved linux community really is such a happy family, then why not just send a copy of your GOG purchase recipt to the respective developer with the request for the linux version?
After all, they give them to Humble Bundle, Desura, Steam, etc. at no extra cost ...so it should be no problem for them to give their linux version to you, if you can verify your purchase over GOG.com.
Just my two cents.