Posted May 03, 2017
high rated
I love GOG and I am using it for quite a long time now. In this time I also contacted GOG support several times since this is mostly the advice they will give you here whenever something is not working the way it should. However I'll have to say that there were only a few times when they could actually help me regarding technical problems (I do remember some Galaxy specific problems which I reported during the beta phase of the client and one installer of bonus content which did not install correctly - however fixing this took a few months afair). Most of the time all they could do was to tell me to reinstall DirectX or other redistributables, execute the program as admin and things like that (so the support basics). Whenever I had a real problem they forwarded it to the product team (at least they told me so) and this was the last thing I've heard about it. I also told support how to fix some iussues (i.e. some added registry edits in the install script of "The Witcher: Enhanced Edition" which could lead to the fact that each language specific installation would start using this language AND this language specific launcher) and again they told me that they would see what they could do which in the end unfortunately was ... nothing.
So in general I have to say that I am quite disappointed with GOG support. Add to this that it sometimes takes several days or even longer until you get a reply and I am wondering why I should even bother to contact support when most of the time I am faster finding the solution by myself like I did in this example.
So I was wondering what the experiences of other GOG members are who contacted support because they had a technical issue with a game or GOG in general. Did they reply fast? Was their advice helpful? Do you think it was a sort of professional advice which only a few people which are very experienced could have given? Also since I only know GOG since 2009 I am wondering if support quality has changed over time or if it stayed the same. So please use this to express your feedback. Maybe it is helpful for GOG support as well to see how the community is experiencing their work. I dont want to bash anybody here - only honest feedback of past experiences.
So in general I have to say that I am quite disappointed with GOG support. Add to this that it sometimes takes several days or even longer until you get a reply and I am wondering why I should even bother to contact support when most of the time I am faster finding the solution by myself like I did in this example.
So I was wondering what the experiences of other GOG members are who contacted support because they had a technical issue with a game or GOG in general. Did they reply fast? Was their advice helpful? Do you think it was a sort of professional advice which only a few people which are very experienced could have given? Also since I only know GOG since 2009 I am wondering if support quality has changed over time or if it stayed the same. So please use this to express your feedback. Maybe it is helpful for GOG support as well to see how the community is experiencing their work. I dont want to bash anybody here - only honest feedback of past experiences.