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General discussionGOG support - is it even worth to open a ticket? GOG support feedback thread.(62 posts)(62 posts)
(62 posts)
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This is my favourite topic
Posted September 19, 2020
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Wolfy777: Me:
"What happens if a user does not use their account at all for two years or more? Is the account closed or frozen until an explanation is given?
I'm curious because there is a warning given on Steam, Origin, and EA about having to avoid inactivity with one's account or it will be closed. Not that I'm planning on testing what would happen, but I'd like to know just in case something unforeseen happens one day. I didn't see it addressed in the question and answers section."

GOG's answer:
"There are no adverse effects of not using your GOG account for any period of time. As long as you have access to the email you have registered your account with, you will be able to log back in after a period of inactivity. If you lose access to your email for any reason, you can always contact us and we will be able to change the email assigned to your account for you, after we verify you as the account's owner."

Given how aggressively user inactivity is handled elsewhere (basically, all of the bigger gaming services like Steam or Origin would just close your account if you haven't logged into it for about 2 years), I was amazed.
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§pectre: The irony is that if you haven't logged into gog for that long then most people wouldn't have logged into their email which would have also discontinued due to inactivity.
True, but it wouldn't be a problem in my case since I only have one email and regularly check it.
Posted September 14, 2022
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eriktorbjorn: My interactions with GOG support has been rather frustrating, not to mention disappointing.

I've been trying for quite some time to get them to acknowledge that the version of Phantasmagoria 2 they are selling is subtly broken, causing some sounds to be replaced with subtitles. So far, they keep blaming unspecific technical or legal reasons, even though the bug appears to be caused by the original game files being modified. (The audio files from the individual CDs have been merged together into one file, it was probably that process that threw away some of the audio.) Now they just turn away further messages, as if the problem has been solved. Which it hasn't.

I also tried pointing out to them that when their version of Zork III quits to DOS, it closes DOSBox so that you never see the final text. This makes it appear as if the game just crashed. I suggested a one-line workaround to their DOSBox configuration and reported it as a bug. Their response was to point me to my own workaround. They have not updated the game.

So now when I see some things that could be easily fixed, at most I post a reply if someone asks on the forum. Contacting GOG support just seems like a waste of time.
Do you still have that "one-line workaround to their DOSBox configuration" for Zork III?

If so could you please post it Eriktorbjorn?
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This is my favourite topic
Community
General discussionGOG support - is it even worth to open a ticket? GOG support feedback thread.(62 posts)(62 posts)
(62 posts)