Martek: You just keep arguing "off to the side". GOG IS NOT being irresponsible.
I suppose you didn't read my link to their refund policy?
If you did (whether from my link or not), then the answer is SIMPLE - don't buy if you don't agree to the policy.
Otherwise - PATIENCE.
Don't have any patience? No self control? Does
this describe you?
Then I just SMH
Laggers: whytestallion: Lots of places stock broken products. But lots of places do refunds different too. If you go to a mechanic but they can't fix your problem, you STILL pay them. Here its a bit different but concept is the same. You pay for a product, let them make sure it's fixable first.
You don't go to a software engineer and tell them to have everything 100% perfect the first release day. Why do you expect this from game designers? And why do you think it's okay to demand a refund when work is being put in to rectify this error? Your logic is missing several foundations. Patience won't hurt anyone, especially in the age of screenshots and public opinion. If GOG doesn't live up to their word, there will be problems. But right now they are following their terms closely
Laggers: Do you enjoy getting fucked in the ass with no lube you defend it so hard? This is anti-consumer practice at it's finest. They are holding people's money hostage and offer no solution to the issue. Patience is not a valid response when they give you no timeframe in which the issue will be fixed. Either they can fix it or they can't. "maybe it will be fixed later" is not a valid response and is against their own ToS.
"If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money."
"They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money"
Telling people to wait is not an attempt to solve a problem. An attempt to solve a problem is to give solution like update your drivers or install this distributable. They clearly cannot fix it so by their own ToS they should give people their money back.
HAHAHAHA great defense. A+.
First, you missed number 7 and 8. They say give us a chance. So you're already omitting part of the Terms.
Second, they aren't holding it hostage since it was freely given. Instead they are following a procedure to make sure they don't get screwed. Imagine if all the people found out "I can get this free" then you'd have what happens on google play. Bogus claims. Getting money back while retaining the goods. Now that's fair though right?
Third, why MUST they give a timeframe? You're saying "give me expectations" when they do not know the extent of the problem. In their minds (and many here) it's a small problem with many being able to play and a patch coming. So they fully expect a quick patch BUT that's not in their control. So if we wait, say, a day, what does that hurt? You're so adamant about IMMEDIATE results, you haven't thought how little it will hurt to wait. Or the possible ramifications by acting preemptively.
Fourth, waiting is actually a pretty big solution when it comes to electronic goods. Some things take a bit of time. That's why many support say "wait X hours and if not received, please let us know" (note: this is developers, not the sellers. Can't use that as a defense)
And since you don't seem to be able to read the full Terms
"Our top priority is to help you get the game working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a system reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.
This is especially relevant if there are some glaring issues with your computer, like DirectX faults, or drivers that are ancient, or even missing"