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Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.

One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.

Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.

Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.

Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.

The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about GOG.com. We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
I want to marry gog.com.
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simon_vd: So much for getting more games :X
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mistermumbles: No more games! Never again! It's all your fault GOGers! =P
GOG keep regional pricing, so new games' developers may adhere to it, if they wish. The difference is GOG will compensate the non-US customers with gift codes or store credit. ;)
Post edited March 11, 2014 by Thespian*
Great news. Nice to hear it.:)
Post edited March 11, 2014 by truhlik77
Great news, great company.
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GOG.com: Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.
Well, I am really happy that you were able to admit a mistake and that you are willing to make things right. IMHO DRM-free is important, but gog.com was about more than just that. I think that the biggest mistake was that you did not ask the community about such a radical change. Also I have some issues with transparency, it was not really clear who pay what for a game with regional pricing, I would not mind gog to sell regionally priced games or games with DRM (blasphemy) if it was easy to filter them out and not see them. I do not wish to support any such thing with my money.
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GOG.com: One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.
Well, I can wait, it would be great if you could sell new games DRM-free and for a fair price, but the retail stores have too much power, if you can secure those games laters, it is awesome and I will wait.
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GOG.com: Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.
I will have to do some math:) But so far it seems good. It is not perfect. Not sure what this means for Russians though.
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GOG.com: Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.
I would love to have pricing in local currency. However,

a) I want it in direct conversion (no .49 or .99 rounding), and
b) I want to have option to pay in USD if I wish so for whatever reason. (Honestly option to pay in another currency would be great as well, I may want to pay in eur even though if I am currrently in Australia and it may be complicated to use proxy server at local internet café).

TL;DR Local pricing should be optional. It can be default choice, but I want option to switch back to USD? I am used to paying in USD.
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GOG.com: Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.
I would love to go, but I am afraid that I can not afford it:) I hope you will enjoy it.
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GOG.com: The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about GOG.com. We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
Yeah, it is a shame that some companies will not work with you, but stay true to your values and they may change their mind. And if not it is them who are wrong;)

Keep up the good work!
+1 for GOG and the community (and Downfall parodies)
Fantastic, GOG. You listen and you were listening right. I appreciate your try and work. This seems a good way.

Only if I am not aware right now how much the price-difference still is for a 10$-Code.
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yyahoo: I don't understand the positive user reaction.
No, you don't.
Fair prices in euros coming & gifts : perfect ! Thank you
Aaaand we love you again (just as long as you don't decide to fuck us over again).
Thanks for reversing your decision on the pricing scheme. I also appreciate being able to choose what currency I pay in as I don't use Euro nor USD, so I'd be hit with charges in any regard.

I think I'll celebrate this with buying a few games!

I think you should e-mail this to all of your customers, as you wouldn't want anyone to miss this VERY important announcement.
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yyahoo: I don't understand the positive user reaction.
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Hickory: No, you don't.
Um, thanks for confirming that... I guess...
high rated
In addition to the option of paying in U.S. or local currency, how about an option of not getting free codes for games with regional prices for people who are not fine with GOG loosing money?
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justanoldgamer: how about an option of not getting free codes for games with regional prices for people who are not fine with GOG loosing money?
Just don't use them?!
This calls for a celebration.

Yub Nub!
wow
i'll still wait how it plays out in the end but so far i am impressed. usually firms today dont care about what loyal customers think.
so.. i have to admit, im impressed.