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Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.

One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.

Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.

Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.

Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.

The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about GOG.com. We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
This is great news. Thank you GOG for putting your customers first. This is one of the reasons I love this place.
Just Great, Gog! Thanks for being awesome like always.
As much as I would have liked to see more new games going DRM-free, I didn't actually expect that this move was going to make much of a difference. I was open to being convinced, but I guess that's the end of it.
You can't please all of the people all of the time but I think this will go a long way to show that GOG cares about the consumer. Thanks for listening!
I wasn't part of the angry mob, but your goodwill toward your customers shows that you are not like other companies.

The crybabies that branded you greedy and traitorous should eat much crow today.
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So much for getting more games :X
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GOG.com: The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.
You've left the option of regional pricing with code/credit open.
Why would these companies not work with you? Because you
'in effect' offer lower prices with the codes/credit?
Here's to you, guys! Nice that you considered your customers' feedback and weren't afraid to change your mind on the issue. :)
Post edited March 11, 2014 by Thespian*
This is why we love you. Thank you very much for listening!
I don't understand the positive user reaction.

GOG is going to enforce one world pricing more strictly going forward in negotiations with publishers, which means that games that would have been regionally priced are now simply not going to be here at all.

This is cause for celebration?

Couldn't we continue to have regionally priced games and the "choice" for GOG users is whether to buy them here or not?

I just don't get it.
Post edited March 11, 2014 by yyahoo
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jforte: I wasn't part of the angry mob, but your goodwill toward your customers shows that you are not like other companies.

The crybabies that branded you greedy and traitorous should eat much crow today.
ya GOG is one of the few good companies that have never sold out. Only thing they ever did to make me mad was that awful PR stunt a few years ago saying they were offline and going out of business.
Well, this was unexpected... in a good way. Not that the previous announcement had any real impact on me, but it's definitely refreshing to see a business actually catering to their customers in such a fashion rather than sweeping any and all outcries under the rug and proclaiming: "This is good for you!"

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simon_vd: So much for getting more games :X
No more games! Never again! It's all your fault GOGers! =P
Kudos to GOG. I am glad that GOG listens to its customers and have the courage and business sense to admit its mistakes.

I, for one, is back to supporting GOG.

Thanks
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jforte: The crybabies that branded you greedy and traitorous should eat much crow today.
The [American, unaffected by regional pricing] entitled milksop who fails reading comprehension should perhaps reread this bit:
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GOG.com: The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down.
To get back to your roots completely... please, bring us MORE good OLD games. Just look at the "requested games" list... ;)