Telika: Is this forum THAT important ? I've been participating in it (more enthousiastically back when I was overestimating it), but, the base of GOG is GOG, not its pseudo-community. How many sites (info, shops, etc) do you "use" without paying attention to their forums ? Is that a big deal ?
The thing is: Normally the forum would not be a big deal under normal circumstances. Heck, that's one reason why I never go to Steam forums. But this was one of the few forums that I frequented almost on a daily basis because it was pretty mighty decent, even good I'd say. So once you have a nice thing you don't really want to see it go away. Sure, problems are inevitable, but how long does it take to fix one?
Telika: As GOG grows and so does the diversity of its forumers, it is bound to resemble more and more to society as a whole. The same mentalities, the same abuses, the same retarded discourses and self-justifications... The same foruming content as everywhere else, with the same "why we can't have the nice things" (remember innocent, light-hearted, spontaneous, careless giveaways? mostly murdered now by "stop clogging the forum with giveaways" crowds and by the leechers/scammers... remember the self-moderation keeping bigots at bay without even devolving into flamewars? this specificity has gone too). Its illusion of being special fades. And so what ? Most of ius as receeding from the forum for normal reasons. How does this relate to GOG as a whole ? Is the forum community the reason why you bought and play games from here ? Is is why GOG exists ?
No. The reasons why I bought games here is because of the DRM-free scheme, however I have also received a very nice number of games as gifts and giveaway prizes from this community in moments in my life when justifying a game purchase was not really possible, thus my entertainment options shrinked. A very large portion of these people who have been nice to me stopped coming to the forums a while ago for their current state. Yes, I understand such is the fate of popularity, and yes, GOG is a store before a forum, but if you have a successful tool in your utility belt you're going to want to use it and keep it.
Telika: As far as I'm concerned, the forums may sink to hell (aka : to normality), it can be regrettable, but it's really peripheral to GOG. I don't see it impact my usage of the "real site". I don't think more importance should be given to these forums, by the GOG clients, than by the GOG owners themselves.
Let me use an analogy in this case: The forums are like the employee of the month thing in a company. Totally unnecessary. A picture on the wall. Most employees don't even care, but once the system goes broken there will be employees that cared. There were those who liked to compete for a picture on the wall through work, not favors from the boss. They won't quit their job, but they sure as hell won't give their best anymore since they don't get to see their mugshot on a wall now.
Telika: My point is : even if I cared more for this forum (or internet forumsin general), I wouldn't use indirect means to impact it. Especially, I wouldn't hierarchize the GOG shop anf the GOG forums in a way to make the former a mean and the latter a purpose. I could use the forum to nag about the shop, but not the other way round.
I'm not against complaining about the forums, but I just thing that involving the shop is a weird shift of perspective and priorities.
Oh, I am not saying the forums give the store a purpose, however just like in politics I use all the necessary tools to achieve my goal. You see, this is all coincidental. Or so I tell me. The whole point is that I've had a backlog for some time now, a backlog that I've been meaning to tackle, a backlog so big that it will take some time for me to reduce it to nothingness. Thus, considering the current state of the forums it is rather easy to pick this course of action in order to stimulate some action. (Though I myself am questioning whether any complaints have any effect at this point)
Not the cleanest politics tactics, but if it gets shit done then by all means I shall use it. I still got my backlog, you know?
Furthermore I want to point out that the forum has also been although rarely a reason for some customers to make more purchases here or to join the store altogether. It's the nice friendly attitude that attracts people. So in the early days you could say the forum was a rather useful mechanic of keeping people happy. What do you think would happen in a political system where you make a minority unhappy? Regardless how small it will be vocal, and even if you're ready to take the heat there will at least be some heat.