As some of the other reviews point out, the main problem in this game is the story. The story itself is fine, nothing groundbreaking or surprising, but the handling and execution of it feels very bland and not well thought out. The climax of the game is particularly disappointing and doesn't make a lot of sense, even using the logic of the story itself. The story and dialogue definitely needed to go through another draft or two.
A big problem for many players of this game was also how the relationship between an adult man and a teenager is framed as an 'affair' and not grooming in the game. The framing of this relationship would not necessarily have been a problem had the story been revised and worked on more, but it definitely doesn't put the makers of this game in the best of light by today's standards. Even in the context of the story, it leaves you with a bad taste in your mouth.
On the plus side of the gameplay, I appreciated the setting of the hotel and the details of the artwork, as well as the sound design. I wish it was utilised better however.
It makes no sense that when you zoom in on certain objects relatively close to you, that they somehow get more blurry.
You receive 3 items during your gameplay which are used once (if even that), which seems pointless. As another reviewer pointed out, the pacing is strange when it comes to exploration of the hotel - I wanted to explore the hotel but often found out that I was in certain areas "too early" in the story.
The dialogue choices are irellevant and make no difference to the game whatsoever.
While the game makes a point of the story being hidden in the details, I found that a lot of the story was told through exposition and not through discovery, which was quite disappointing - especially since I liked the hotel, and the story could have been discovered slowly through finding different objects and such.
Unfortunately, I cannot recommend this game.