Help Desk Specialist

IT Administration
| #PHP #Back office

We are looking for a well-organized and painstaking Help Desk Specialist, who will help us maintain GOG.com’s infrastructure in order, solve a wide range of software and/or hardware related issues and take care of our office equipment. As a Help Desk Specialist you will be the first aid to each member of the GOG.com team, your outstanding troubleshooting skills will allow us to work in undisturbed peace. So if you know how to keep many things in order, have a friendly nature and Help Desk experience - you might be the one ;). Please put our keyword “blue hat” at the top of your cover letter.

Responsibilities:

  • Providing help and solving IT related issues on a daily basis, spreading the “can do” attitude.
  • Taking delicate care of our office equipment, investigating and solving different software/hardware issues, as well as keeping track of our stock.
  • Managing the installation and configuration of operating systems on employees’ workstations, and ensuring that everyone’s needs are met.
  • Keeping the storage area and equipment documentation in perfect order, as well as handling the stocktaking process.
  • Looking ahead - planning and executing the modernization of the current IT equipment.
  • Coordination of office purchases (buying new software, hardware and other IT equipment).

Job Requirements:

  • 2+ years of proven experience in a similar position.
  • Very good knowledge of Mac OS X and Windows operating systems - you should know much more than where to find the reboot button ;)
  • Knowledge of IT equipment architecture.
  • Basic understanding of IT security practices.
  • Self-reliance and ability to organize your own work well.
  • Willingness to try new things and self-improve, as well as the ability to learn fast and grow.
  • Exceptional teamwork skills.
  • Fluent level of Polish.
  • Ability to communicate in English.
  • Passion for gaming would be a huge plus ;)

What we offer:

  • A unique opportunity to enter a booming industry and to influence the future of digital distribution.
  • A gamer’s paradise where you will be surrounded by games - living & breathing them!
  • A great, laid-back work atmosphere in our office based in Warsaw, Poland.
  • The chance to work in an international environment with exceptional experts.
  • A Profit Sharing Program after 6 months of work, where employees share 10 % of GOG.com's net profit (paid out once a year).
  • Access to a health care and sport activities package.
  • A relocation package for foreigners as well as assistance from our HR throughout the whole process.
  • Polish lessons, should you need them.
  • Frequent social activities, free fruits, an in-house canteen, and other goodies are a standard.
  • An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
  • Free access to CD PROJEKT RED & GOG.com games.
  • A dog friendly environment - yes, you can bring your four legged friend to work.

If you think you’ve got what it takes, please submit your CV and cover letter (both in English) below.

ABOUT GOG.COM
GOG.com is a digital distribution platform born from a deeply rooted love for games, a “you buy it, you own it” philosophy, and utmost care about customers. Learn more about GOG.com »