Email Customer Support Representative - German

Customer Support
| #support #German

GOG Support: “Making the world better, one ticket at a time.” One of the most diverse teams in the company, is looking for a full-time employee, to boost our ability to help our customers as quickly and efficiently as possible. Specifically, someone who genuinely likes to help people, and knows German fluently. It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn the ins and outs of the GOG.com machine.

Responsibilities:

  • Providing relevant and courteous customer service in German and English, via email.
  • Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings to your Supervisor.

Job Requirements:

  • Very good German (C1 level).
  • Very good English (B2 level), especially in writing.
  • Being a gamer yourself.
  • Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.

Pluses:

  • Availability and willingness to work regularly from Monday till Friday,
  • Past experience in a Customer Service role.
  • Past experience in a Community Management role.
  • Past experience with solving technical issues with games (Windows, macOS and/or Linux).

What we offer:

  • A unique opportunity to enter a booming industry and to influence the future of digital distribution.
  • A gamer’s paradise where you will be surrounded by games - living & breathing them!
  • A great, laid-back work atmosphere in our office based in Warsaw, Poland.
  • The chance to work in an international environment with exceptional experts.
  • A Profit Sharing Program after 6 months of work, where employees share 10 % of GOG.com's net profit (paid out once a year).
  • Access to a health care and sport activities package.
  • A relocation package for foreigners as well as assistance from our HR throughout the whole process.
  • Polish lessons should you need them.
  • Frequent social activities, free fruits, an in-house canteen, and other goodies are a standard.
  • An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
  • Free access to CD PROJEKT RED & GOG.com games.

If you think you’ve got what it takes, please submit your CV and cover letter (both in English) below.

ABOUT GOG.COM
GOG.com is a digital distribution platform born from a deeply rooted love for games, a “you buy it, you own it” philosophy, and utmost care about customers. Learn more about GOG.com »