Customer Support Representative with English (3 months contract)

Customer Support
| #support

GOG Support: “Making the world better, one ticket at a time.”

One of the most diverse teams in the company, is looking for both full-time as well as part-time employee candidates, to boost our ability to help our customers as quickly and efficiently as possible.

It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn the ins and outs of the GOG.COM machine.

Responsibilities:

  • Providing relevant and courteous customer service in English, via e-mail.
  • Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings to your Supervisor.

Job Requirements:

  • Very good English, especially in writing.
  • Being a gamer yourself.
  • Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
  • Because of organizational and data security reasons you should be based in Poland.

Pluses:

  • Past experience in a Customer Service role.
  • Past experience with solving technical issues with games (Windows, macOS and/or Linux).
  • Very good knowledge of any of the following languages: German, French, Chinese, Russian or Polish.

What we offer:

  • A fixed-term contract for 3 months.
  • A unique opportunity to enter a booming industry and to influence the future of digital distribution.
  • A gamer’s paradise where you will be surrounded by games - living & breathing them!
  • A great, laid-back work atmosphere in our office based in Warsaw, Poland.
  • The chance to work in an international environment with exceptional experts.
  • Frequent social activities, free fruits, an in-house canteen, and other goodies are a standard.
  • An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
  • Free access to CD PROJEKT RED & GOG.com games.
  • A dog friendly environment - yes, you can bring your four legged friend to work.

If you think you’ve got what it takes, please submit your CV and cover letter (both in English) at gog.com/work and please add the key phrase “Northern Realms” to your application.

ABOUT GOG.COM
GOG.com is a digital distribution platform born from a deeply rooted love for games, a “you buy it, you own it” philosophy, and utmost care about customers. Learn more about GOG.com »